← All roles

Senior Network Operations Analyst

Megaport· Compute – Operations / Latitiude.sh (Network Team)
Apply on company site
Hybrid (Sao Paulo)Full-time - PermanentPosted 2mo ago

About the role

Senior Network Operations Analyst role within Latitude.sh, now part of Megaport, focusing on operating, securing, and optimizing a global network infrastructure for bare-metal and cloud-adjacent workloads. Hybrid, Sao Paulo, full-time permanent position.

Responsibilities

  • Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls
  • Actively troubleshoot and resolve medium and high-complexity network incidents, including interaction with transit providers, IXs, and data center partners when required
  • Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence
  • Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents
  • Plan and support network expansions, topology changes, and capacity improvements
  • Maintain accurate and up-to-date network documentation, procedures, and incident records
  • Manage and improve network monitoring systems, including creation and tuning of alerts, graphs, and thresholds
  • Act with a strong sense of ownership and urgency, especially during off-hours and critical incidents

Qualifications

  • Advanced English communication skills (B2 level or higher)
  • Bachelor’s degree in Technology, Engineering, or a related field (or equivalent professional experience)
  • Solid understanding of networking fundamentals and protocols, including MAC, VLAN, Trunking, Spanning Tree; ARP, Subnetting, ACLs, DHCP; BGP, OSPF; TCP, UDP, SNMP, NTP, SSH; Ping, Traceroute
  • Proven ability to troubleshoot production environments with a hands-on and analytical approach
  • Strong prioritization skills and ability to operate calmly under pressure
  • Clear communication skills, with the ability to explain technical topics to different audiences
  • Proactive mindset and willingness to continuously learn and improve
  • Cisco CCNA certification (required); higher-level certifications are a plus

Skills

Required:Edge routers, core switches, and firewalls managementNetwork incident managementL1/L2/L3 supportRCA and preventive actionsNetwork monitoring

Benefits

  • Competitive Compensation
  • Variable & Annual Bonus based on company and team performance
  • Meal voucher (Caju)
  • Wellhub
  • Transportation or fuel voucher (without discounts)
  • Health Plan (Sulamérica)
  • Dental Plan (Amil)
  • Subsidies for education, certification and English courses
  • Shifts (7:00 AM - 16:00 PM, 13:00 PM - 22:00 PM)
Last updated Oct 21, 2026. Interested? Apply on the company site.
Megaport logo

About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
Company profileWebsite

More open roles at Megaport