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Systems Integration Engineer (OSS/BSS)

Megaport· Operations – Operations Support
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GurugramFull-time - PermanentPosted 2mo ago

About the role

Experienced OSS and operations automation engineer responsible for managing monitoring and customer support systems, integrating tools (Salesforce & Atlassian), and developing automation to improve day-to-day operations within Megaport's OSS/BSS environment.

Responsibilities

  • Deploy, maintain, and optimize open-source monitoring stacks (Prometheus, Grafana, OpenNMS, Alerta) to modernize network assurance.
  • Configure streaming telemetry, SNMP, and automated alert thresholds across cloud apps and network elements for rapid failure detection.
  • Provide Level 3 troubleshooting and root-cause analysis (RCA) for complex system and network incidents.
  • Build custom automations, scripts, and front-end user interfaces (Python, JavaScript, HTML, REST APIs, Message Bus) to streamline tools and eliminate manual operational bottlenecks.
  • Maintain solution delivery end-to-end—from solution design and API integrations to QA testing and release management.
  • Support deployment pipelines using GitHub-based CI/CD and cloud infrastructure on AWS.
  • Maintain operational integrations within Salesforce Service Cloud and ticketing workflows to keep front-line support running smoothly.
  • Administer Jira spaces, custom workflows, and native automations to streamline cross-team handoffs between NOC, CS, and Engineering teams.
  • Build targeted operational dashboards (Power BI, Salesforce, Jira) to track SLAs and performance metrics.
  • Partner with NOC, CS, and Engineering leads to translate operational pain points into clear technical requirements, user stories, and workflows.
  • Author and update technical documentation, architecture diagrams, and operational playbooks in Confluence.
  • Participate in scheduled on-call rotations to ensure high platform availability.

Qualifications

  • 5+ years of experience in Telecom, NaaS, or ISP environments working with OSS/BSS and Fault Management systems.
  • Proven hands-on experience with open-source observability tools (Prometheus, Grafana, OpenNMS, Alerta, or similar).
  • Strong programming and scripting skills in Python, Shell, and front-end web basics (HTML, JavaScript), alongside solid Linux sysadmin and DevOps/CI/CD pipeline experience.
  • Strong cross-team collaboration skills with a track record of driving operational improvements under pressure.
  • Familiarity with Salesforce Service Cloud or declarative/programmatic automations.
  • Experience configuring Jira spaces, custom workflows, or Atlassian automations.
  • AWS cloud infrastructure and REST API / Webhook integration experience.

Skills

Required:PrometheusGrafanaOpenNMSAlertaPythonJavaScriptShellREST APIsGitHub CI/CDAWSJira
Nice to have:Salesforce Service Cloud

Benefits

  • 18 days per year's privilege/earned leave
  • Family health insurance according to company policy
  • A motivated team combining industry experts and emerging talent
  • Recognition programs – including Legend and Kudos Awards
  • Health & wellness programs and mental well-being support.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
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