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Systems Integration Engineer

Megaport· Compute – Operations
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Hybrid (Sao Paulo)Full-time - PermanentPosted 2mo ago

About the role

Latitud e.sh is hiring an experienced, hands-on engineer in OSS and operations automation to manage monitoring and customer support systems, implement tool synergies, and develop automation for day-to-day work. Customer groups include front-line support, CS/TSE/NOC, Network Operations Engineering and Production Development Engineering.

Responsibilities

  • Business Analysis, Solution Architecture & Stakeholder Engagement - Requirements Elicitation & Scoping: Partner with operations managers, business units, and key stakeholders to capture, analyse, and refine operational and network requirements into detailed BRDs, Epics, User Stories, and Acceptance Criteria (BDD/Gherkin). - Architecture & Executive Sign-off: Collaborate with internal technology teams to architect scalable end-to-end solutions; present technical proposals and delivery roadmaps to Business Unit leadership for sign-off. - Technical-Business Bridge: Translate complex network operational data and technical findings into actionable business insights, workflow models, and operational improvements. End-to-End Delivery & Platform Management - Lifecycle Ownership: Own solution delivery from concept to production—including solution design, project management, implementation, QA testing, and release management. - Cloud Infrastructure & System Integration: Design, deploy, and maintain resilient application capabilities across Linux and AWS, leveraging REST APIs, Message Bus architectures, OAuth, and webhooks. - Process Improvement & QA Strategy: Identify operational bottlenecks, design UAT procedures and test strategies, automate manual tasks, and ensure platform scalability, reliability, and security. Openware Observability, Monitoring & Network Assurance - Open-Source Monitoring Management: Deploy, maintain, and optimise openware observability stacks (Prometheus, Grafana, OpenNMS, Nagios, and alerta.io / Alertmanager) to modernise and replace legacy commercial monitoring suites. - Proactive Assurance & Telemetry: Configure streaming telemetry, SNMP, MIBs, and automated alert thresholds across network elements and cloud applications to ensure rapid failure detection. - Incident Escalation & RCA: Provide Level 3 troubleshooting and root-cause analysis (RCA) to resolve complex operational, network, and system incidents. Salesforce Ecosystem & Business Intelligence - Custom Development & CI/CD: Build and support solutions within Salesforce Service Cloud utilising Apex, LWC, SOQL/SOSL, Agentforce 360, and Data Cloud, backed by GitHub-based CI/CD pipelines. - Platform Administration: Administer security models (Roles, Profiles, Permission Sets, FLS, MFA/SSO), declarative automations (Salesforce Flow), custom objects, and data governance. - BI Dashboards & Reporting: Design, build, and maintain executive reports and interactive dashboards in Power BI and Salesforce to drive data-informed decision-making. Atlassian Ecosystem & Jira Space Administration - Jira Space & Project Administration: Configure and manage Jira spaces, issue types, custom workflows, field configurations, screen schemes, and permission models across operational teams. - Workflow Automation: Build and maintain native Jira Automation rules, custom JQL filters, and webhooks to streamline cross-team routing, SLA tracking, and operational handoffs. Governance, Lifecycle & Operational Support - Knowledge Base Authoring: Create and maintain technical specifications, architecture diagrams, API docs, and operational playbooks in Confluence. - Vendor Management & Cost Optimisation: Partner with third-party vendors and partners to manage product lifecycles, integrate external systems, and optimise system costs. - On-Call Support: Participate in scheduled on-call rotations and maintain flexible working hours to support critical incidents and maintain system uptime.

Qualifications

  • 8–10+ Years of Experience: Proven track record in IT, Telecommunications, or Cloud Systems Engineering within hybrid Business Systems Analysis, OSS/BSS, Salesforce, and Atlassian administration roles.
  • Agile & Remote Leadership: Demonstrated ability to work independently within distributed teams, participate actively in Agile frameworks, and manage multi-stakeholder engagements.
  • Certifications: Salesforce or Atlassian, Business Analysis & Agile, Cloud & Analytics and Telecom & Network Frameworks
  • Business Analysis & Business Intelligence: Expertise modelling "As-Is" and "To-Be" operational workflows, performing gap analysis, and building specs using Lucidchart, Visio, Jira, and Confluence
  • Data Visualisation & Analytics: Hands-on experience constructing dashboards, JQL filters, gadget views, and KPI metrics in Power BI, Salesforce Reports, and Jira
  • Openware OSS & Network Assurance: Observability Tools experience with Prometheus, Grafana, Alerta (alerta.io), Alertmanager, OpenNMS, and Nagios
  • Networking Protocols: Understanding of NMS, SNMP, MIBs, streaming telemetry, MPLS and AWS networking platforms
  • Salesforce Ecosystem Engineering: Admin & Declarative Tools (Service Cloud, Flow Builder, Data Loader, AppExchange, Omni-Channel) and Programmatic Development (Apex, Triggers, LWC, SOQL, SOSL, Data Cloud, Agentforce 360); DevOps & Release Management (DevOps Centre, Change Sets, GitHub CI/CD)
  • Atlassian Ecosystem Administration: Jira Admin & Automation
  • Software Engineering, DevOps & Data: Python, Shell, Groovy, JavaScript, Node.js, Vue; databases (PostgreSQL, MongoDB, MySQL); Cloud & IaC (AWS, Linux, IaC)

Skills

Required:Business Requirements & AnalysisOpenware OSS & MonitoringCloud & InfrastructureAtlassian & JiraProgramming & ScriptingDatabases
Nice to have:Salesforce & BI

Benefits

  • Contractor (PJ)
  • Paid Time Off
  • Competitive Compensation
  • Wellhub (former Gympass)
  • Sulamérica Health Care Insurance
  • Annual Bonus based on company and team performance
  • Work Anniversary bonus
  • Flexible work hours
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
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