← All roles

Principal Technical Account Manager

Recorded Future· TAM
Apply on company site
Hybrid (Tokyo, Japan)full-timePosted 2mo ago

About the role

Seasoned intelligence and technical success professional responsible for the strategic and technical success of enterprise customers across Recorded Future’s platform and services, from onboarding to renewal, with a focus on intelligence-led outcomes, customer advocacy, and cross-functional collaboration.

Responsibilities

  • Own the technical and strategic success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal
  • Partner with customers to define and deliver intelligence-led outcomes using Recorded Future’s full suite of capabilities across the platform, integrations ecosystem and services portfolio
  • Proactively monitor and act on advanced customer adoption, health and renewal risk signals including budget related constraints, competitive pressure, and loss of champion or stakeholder turnover
  • Lead executive and technical business reviews, presenting value realization metrics, maturity progression and intelligence-driven performance insights
  • Preempt customer needs and proactively identify growth opportunities to ensure customer satisfaction, retention and platform expansion
  • Serve as the primary strategic advisor for key enterprise and global accounts, collaborating with the customers SOC, CTI, engineering, GRC, threat hunting, vulnerability management and other security teams on configuration, data integration, and optimization
  • Design and execute strategic customer success and intelligence adoption plans that align business priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and cross-functional Recorded Future teams
  • Collaborate cross-functionally with sales, product management, data science and intelligence teams to ensure a unified customer experience
  • Execute on the delivery of high-calibre bespoke intelligence advisory engagements, addressing emerging threats, collection priorities, intelligence workflows, configuration and tuning, and strengthening of customer tradecraft and platform proficiency
  • Evangelise Recorded Future capabilities and serve as a trusted advocate and voice of the customer, influencing product roadmap and services alignment
  • Champion best practices and enablement frameworks across Recorded Futures global technical account manager community
  • Expertly manage multiple concurrent and competing priorities, while maintaining world-class levels of quality consistency at all times in alignment with organisational metrics and KPI’s
  • Maintain exemplary level of administrative rigor in Recorded Future systems of record, ensuring meaningful updates on successes, outcomes, customer sentiment, and detailed technical plans for at risk accounts and high impact issues.

Qualifications

  • 7-10 years of consulting, intelligence advisory leadership or other customer facing cyber threat intelligence, security operations or cyber advisory roles within enterprise or vendor settings
  • Deep experience across two or more key security related domains including intelligence, security operations, vulnerability management, GRC, threat hunting or incident response
  • Outstanding understanding of intelligence principles, methodologies and tradecraft, intelligence operationalization within complex operational environments
  • Highly experienced with intelligence platforms, APIs, data feeds, security integrations (SIEM, TIP, SOAR etc), SaaS ecosystems and security architectures
  • Strong analytic, presentation and stakeholder management skills and proficient at public speaking
  • Proven success in account health management, risk mitigation, retention and growth
  • Knowledge of MITRE ATT&CK, NIST, Diamond Model and the Cyber Kill Chain
  • Bachelor’s Degree or related experience in cyber security, computing science, intelligence studies or related field; advanced certifications such as CISSP, OSCP, GCTI, GCIH etc.
  • Strong leadership, influence and communication abilities at the C-suite level; customer-obsessed, proactive, collaborative and outcome-driven

Skills

Required:Executive and technical communicationAccount management and renewal strategyIntelligence lifecycle and tradecraftSecurity integrations and tech stacks

Benefits

  • Not explicitly listed in the description
Last updated Aug 19, 2026. Interested? Apply on the company site.

About Recorded Future

The future of cyber defense is autonomous.

Get real-time, actionable cyber threat intelligence with Recorded Future. Mitigate cyber risks, prioritize threats, and proactively secure your business.

cyber threat intelligencesecuritythreat detectionAIresearch
Company profileWebsite

More open roles at Recorded Future