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Lead, Technical Account Management (SMB Merchants)

Affirm· Infrastructure Platform Eng
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Remote$165k - $225kFull-timePosted 2mo ago

About the role

Lead and manage a team of Technical Account Managers (TAMs) supporting Affirm's SMB merchants from initial product integration through expansion and scale, partnering with Client Success, Product Management, Operations, and Merchant Care to drive merchant technical success.

Responsibilities

  • Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants.
  • Work closely with our Client Success counterparts to help our network of merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of Affirm’s expanding product suite post launch
  • Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed
  • Forecast the demand for TAMs and recruit as necessary
  • Technically, you will evaluate new hires on their technical capabilities, handle escalations from your own team, provide guidance to the TAMs on integration solutions, troubleshooting and optimization opportunities, and be seen as an expert by our customers
  • Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met

Qualifications

  • At least five years in a b2b customer facing technical role and three years as a people manager.
  • A strong technical background in web development technologies and REST APIs, with a computer science degree or professional engineering experience.
  • A great relationship builder who has the ability to quickly build rapport with engineering customers.
  • A fantastic communicator, both when advocating for customers internally and advocating for Affirm externally.
  • Bonus: Experience providing solutions to e-commerce or in-store retailers.
  • This position requires either equivalent practical experience or a Bachelor’s degree in a related field

Skills

Required:Team leadership and people managementTechnical Account ManagementWeb development technologies

Benefits

  • Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
  • Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
  • Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
  • Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Affirm

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