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Lead, Technical Account Management (SMB Merchants)

Affirm· Infrastructure Platform Eng
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Remote$133k - $183kfull-timePosted 2mo ago

About the role

Lead a team of Technical Account Managers (TAMs) supporting Affirm’s SMB merchants, guiding technical success post-sale from integration to expansion, and collaborating with cross-functional teams to meet merchants’ priorities.

Responsibilities

  • Coach, mentor and develop TAMs for SMB merchants
  • Collaborate with Client Success to grow merchants and optimize post-launch use of Affirm’s product suite
  • Establish and track team OKRs and proactive action plans
  • Forecast TAM headcount and recruit as necessary
  • Evaluate new hires’ technical capabilities, handle escalations, provide guidance on integration, troubleshooting and optimization
  • Act as an internal advocate for merchants, working cross-functionally to meet highest priorities

Qualifications

  • Five+ years in a B2B customer-facing technical role
  • Three+ years as a people manager
  • Strong technical background in web development technologies and REST APIs
  • Computer science degree or professional engineering experience
  • Strong relationship-building with engineering customers
  • Excellent communication skills for internal advocacy and external representation
  • Bonus: experience solving problems for e-commerce or in-store retailers

Skills

Required:Technical leadershipCustomer relationship managementREST APIsCommunication

Benefits

  • Health coverage at no cost for employees and dependents
  • Monthly stipends for tech setup and health/wellness options
  • Flexible time off and generous holiday calendar
  • Employee stock purchase plan (ESPP)
  • Remote-first with optional in-person onboarding
Last updated Sep 16, 2026. Interested? Apply on the company site.

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