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Customer Success Advisor

Illumio· Sales
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RemoteTWD 2000k - TWD 2500kFull-timePosted 2mo ago

About the role

Customer Success Advisor (CSA) in Taiwan (Remote) responsible for onboarding, adoption, renewals, and expansion within a portfolio of Illumio customers, focusing on value realization and long-term success.

Responsibilities

  • Develop cross-functional knowledge spanning IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices to drive a strategic customer roadmap.
  • Inspect customer adoption issues and run specific plans to increase adoption health to ensure successful use of Illumio's platform.
  • Forecast upcoming renewals and manage the renewal process from start to finish, tying adoption health to renewal.
  • Partner with Sales to identify expansion opportunities and maximize expansion potential within the portfolio to improve Net Retention Rate (NRR).
  • Establish trusted advisor relationships with executive stakeholders and technical teams, coordinating with the account team to extend Illumio’s reputation.
  • Define and document the 'definition of success' with customer executive sponsors through quarterly Executive Business Reviews.
  • Build a strategic roadmap for each customer detailing how to consume and adopt Illumio’s products to meet desired outcomes.
  • Monitor Adoption Health across all accounts in the portfolio.
  • Coordinate cross-functional support to onboard customers quickly and with high quality.
  • Identify product or feature gaps, coordinate responses and timelines with the product team, and orchestrate delivery.
  • Capture and document customer use cases and value stories to enrich the Customer Success repository.

Qualifications

  • 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or related customer-facing roles
  • Ideally experience in Cyber Security or Enterprise SaaS
  • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts as well as daily platform users
  • Excellent verbal, written, and presentation communication skills
  • Detail-oriented with ability to set priorities and adapt in a changing environment
  • Bilingual proficiency in Mandarin Chinese and English, with ability to support local customers and partners effectively

Skills

Required:Customer SuccessExecutive Relationship ManagementRenewals ManagementCross-functional CollaborationCommunication (Mandarin & English)

Benefits

  • Medical, Dental, Vision Coverage
  • Health and Dependent Savings Accounts
  • Life and Disability Programs
  • Paid Parental Leave
  • Voluntary Benefit Programs
  • Company Sponsored Wellness Program
  • Wellness Reimbursement Program
  • Retirement Savings
  • Equity Opportunities
  • Paid time off and Paid Holidays
  • Employee Incentive Program
Last updated Aug 19, 2026. Interested? Apply on the company site.

About Illumio

The Breach Containment Company

Explore Illumio, the world's first breach containment platform. Stop cyber attacks before they spread with cloud detection and microsegmentation.

securitycybersecuritynetwork securityzero trustmicrosegmentationcloud detectioncyber attack prevention
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