Mid-Market Account Manager
Hybrid (San Francisco, CA), Hybrid (New York, NY)$136k - $170kFull-timePosted 2mo ago
About the role
Role focused on renewing and expanding a book of premium employer partners in the Mid Market segment, owning commercial relationship, driving retention and expansion, and partnering with Customer Success Managers to ensure adoption and value realization.
Responsibilities
- Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners primarily in the Mid Market segment
- Learn your book of business inside and out to effectively position Handshake’s value proposition, always linking it back to key business issues of the customer
- Develop and cultivate deep relationships with senior executives at the Director, SVP, and VP levels at our partners
- Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Handshake’s value
- Partner closely with our Employer Customer Success Team to ensure customers adopt and are successful on Handshake
- Manage and present data and value-driven Quarterly Business Reviews
- Manage overall customer loyalty, serving as internal advocate and escalation point to customers
- Becoming a Handshake expert, learning the ins and outs of HR and higher ed Tech
- Must be willing to work onsite from our SF / NYC office- expected 3 days a week. Must be willing to travel as needed for customer engagements.
Qualifications
- 3-5+ years of account management or customer success experience in SaaS
- 1-3+ years managing expansion and renewal revenue with quota responsibility
- Track record of quota attainment
- Experience managing 50+ accounts in a portfolio model
- Strong history of retention and expansion revenue
Skills
Required:Account managementSales forecasting
Benefits
- Equity in a fast-growing company
- 401(k) match, competitive compensation, financial coaching
- Paid parental leave, fertility benefits, parental coaching
- Medical, dental, and vision, mental health support, $500 wellness stipend
- $2,000 learning stipend, ongoing development
- Internet, commuting, and free lunch/gym in our SF office
- Flexible PTO, 15 holidays + 2 flex days
- Team outings & referral bonuses
Last updated Oct 22, 2026. Interested? Apply on the company site.
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