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Technical Support Engineer 2, Premier - NYC (Japanese Speaking)

Datadog· Technical Solutions
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New York, NY$81k - $108kfull-timePosted 2mo ago

About the role

In-house product expert supporting Datadog Premier customers with technical questions, documentation, and proactive engagement, in a hybrid NYC role requiring Japanese language proficiency.

Responsibilities

  • Respond to client requests (phone / chat / tickets) on a fast-paced team while educating clients on the platform
  • Develop relationships with Premier Customers to understand their distinct environment
  • Reproduce issues and work with Datadog’s 600+ integrations
  • Build out documentation and knowledge base articles for various technologies
  • Drive product conversations based on client needs and problems observed during interactions
  • Participate in routine health check meetings with Premier Customers
  • Work from a Datadog office 3 - 5 days per week

Qualifications

  • Experienced in multi-channel technical support at a SaaS company (2+ years)
  • Programming experience and basic knowledge of Linux
  • Self-motivated, detail-attentive, and eager for continuous learning
  • Client-centric critical thinker
  • Decision maker who knows when to escalate
  • Experience in Premium/Enterprise technical support roles
  • Knowledge of current infrastructure and monitoring solutions/technologies
  • Able to work a rotating schedule with weekend availability
  • Fluent in written and spoken Japanese

Skills

Required:Multi-channel technical supportLinuxCustomer relationship management
Nice to have:Programming

Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-department mentor and buddy program
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • Inclusive culture with Community Guilds and Inclusion Talks
Last updated Oct 22, 2026. Interested? Apply on the company site.

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