← All roles

Director, Renewals

Abnormal AI· CSM & Renewals
Apply on company site
Remote$210.8k - $248kFull-timePosted 2mo ago

About the role

Director of Renewals responsible for owning the strategy, performance, and operating model for Abnormal AI's global renewals function, driving revenue retention and expansion across a multi-product platform.

Responsibilities

  • Own Abnormal's renewals strategy and operating model end to end: define the renewal motion, the segmentation approach, the playbooks, and the systems that enable the function to scale ahead with company growth.
  • Lead, mentor, and develop a high-performing team of Renewal Managers/Specialists, setting clear goals and KPIs for renewal bookings, gross renewal retention, Upsell, and forecast accuracy.
  • Manage and improve the full renewal lifecycle: engage early, negotiate terms, secure commitments, and collaborate with cross-functional teams (Customer Success, Sales, Ops, Finance) to ensure contract execution.
  • Drive a data-driven renewal process: monitor pipeline health, identify at-risk accounts, implement preservation strategies, and report on renewal metrics (retention rates, forecast variance, etc.).
  • Partner with Customer Success and Sales to identify expansion opportunities during renewal engagements and align on a joint renewal-and-expand motion.
  • Develop and mature forecasting models for renewal bookings, churn, and NARR, presenting updates to senior leadership and driving improvements in predictability.
  • Manage escalations and high-visibility renewal situations; support Renewal Managers/Specialists in complex negotiations or large-scale renewals.
  • Stay current with SaaS licensing, pricing models, contract terms, and market trends in the email security / cybersecurity industry to ensure competitiveness and contract health.

Qualifications

  • 10+ years of experience in renewals, post-sales, or account management within a B2B SaaS environment; preferably with 4+ years managing direct reports.
  • Proven track of owning gross retention as a top-line commitment at scale, with demonstrable improvement in retention and forecast accuracy across a full function
  • Experience building or substantially maturing a renewals function: motion design, segmentation, playbooks, tooling, and the operating cadence behind them.
  • Executive presence and influence: able to shape strategy with C-level internal peers and lead the highest-stakes customer negotiations.
  • Strong quantitative and operational judgment: fluent in the forecasting models, retention economics, and systems (Salesforce, Gainsight) that run a modern renewals org.
  • Strong communication and leadership skills with the ability to develop, motivate and retain a team.
  • Strategic thinker who can improve and scale processes in a dynamic, high-growth environment.
  • Experience building and operationalizing AI tools to improve renewals and post sales processes.

Skills

Required:Renewals strategyForecasting and analyticsTeam leadershipCross-functional collaborationContract negotiations

Benefits

  • Bonus or incentive compensation, equity, and a comprehensive benefits package (in addition to base salary).
Last updated Aug 29, 2026. Interested? Apply on the company site.

About Abnormal AI

The Behavioral Security Platform for the AI era.

AI SecurityAbnormal Behavioral Security PlatformBehavioral SecurityEmail SecurityIdentity SecurityInsider ThreatPlatformenterprise-infrastructure
Company profileWebsite

More open roles at Abnormal AI