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Customer Marketing Specialist

Salesforce· Marketing
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SeoulFull timePosted 2mo ago

About the role

Customer Marketing Specialist for Korea Marketing team, focused on creating and optimizing customer success content (including Customer Zero content) and coordinating the recurring Customer RoundTable seminar series. Role involves collaboration with external agencies, use of approved AI tools, and supporting hybrid event formats.

Responsibilities

  • Coordinate the end-to-end production of customer success content across multiple formats (written case studies, videos, eBooks, and sales presentation decks) from story selection and customer interviews through final delivery.
  • Identify and shape Customer Zero content (showcasing how 'Salesforce runs on Salesforce') in the right format for each story, briefing and managing agency partners to bring it to life.
  • Track content performance across channels and formats, and use insights to refine topics, formats, and distribution strategy.
  • Help plan and run the recurring Customer RoundTable seminar series, coordinating with Sales on guest invitations and speaker sourcing.
  • Support hybrid (in-person + livestreamed) sessions and track attendance and feedback to improve the program over time.
  • Use approved AI tools, including Agentforce and Slack AI capabilities, for research, drafting, and analysis; training and team support will be provided.
  • Share learnings with teammates and identify content or data requiring human accuracy, privacy, or brand review before external use.

Qualifications

  • Experience contributing to Marketing, Content, Communications, Events, or related field (internships or project-based experience welcome).
  • Experience contributing to content projects from planning through delivery; coordinating with external agencies or vendors is helpful but not required.
  • Ability to coordinate content across multiple formats (written, video, presentation decks, eBooks) with clear briefs and agency collaboration.
  • Ability to coordinate interviews and event logistics with multiple stakeholders (Sales, Customer Success, customers, agency partners).
  • Korean fluency for customer interviews and content development; English reading knowledge helpful but not required.
  • Willingness to learn and apply approved AI tools; prior AI experience not required.

Skills

Required:Content project managementInterviews and stakeholder managementKorean language proficiency
Nice to have:English language reading

Benefits

  • AI tools accelerate impact and provide training and team support.
  • Hybrid event formats (in-person + livestream).
  • Career development opportunities within Salesforce.
Last updated Oct 25, 2026. Interested? Apply on the company site.
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