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Customer Success Manager - Renewable Supply

trawa· Business Operations
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Berlin HQFull-timePosted 2mo ago

About the role

Customer Success Manager responsible for ensuring success and growth of key accounts in the renewable supply segment, building executive relationships, driving expansion, and coordinating with Sales, Product, and Operations to scale Customer Success at trawa.

Responsibilities

  • Lead our key existing customers to success from structured onboarding to continuous account development and expansion.
  • Build trusted relationships with decision-makers (C-level/Head-of) and operational stakeholders, serving as the primary contact.
  • Identify growth opportunities in the existing portfolio (upsell/cross-sell), prioritize by business value, and develop clear, compelling business cases.
  • Resolve complex, business-critical issues pragmatically, delivering effective solutions.
  • Coordinate internally across Sales, Product, and Operations to ensure fast, clear execution.
  • Work with Customer-Success playbooks & QBRs and contribute to evolving CS standards for scalable excellence.
  • Maintain commercial responsibility for your portfolio: customer satisfaction, growth, retention, and a measurable contribution to company success.

Qualifications

  • 2-4 years of experience in Key Account Management with the ability to build durable relationships at executive and operational levels.
  • Background in strategic consulting, fast-growing startups, or renewable energy companies is ideal.

Skills

Required:Account managementCommercial acumenData-driven decision makingCommunication with C-levelStrategic thinking
Nice to have:Customer success tooling & processes

Benefits

  • Office-first culture with Berlin Mitte office
  • Flexible working hours within Office-First policy
  • 30 days of vacation
  • Food vouchers
  • Tax-free extras and Urban Sports membership
  • Professional development opportunities including an annual L&D budget and coaching sessions via Sparrks
  • Diversity & inclusion programs and networks
Last updated Sep 23, 2026. Interested? Apply on the company site.

About trawa

BatteriespeicherEnergieEnergiemanagementEnergiemanagement-SoftwareKI-gesteuerteKlimazieleStromversorgungheadline-ai-europe-100-2026
Company profileWebsite

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