Senior Customer Success Manager
About the role
Senior Customer Success Manager role focused on post-sale enterprise and strategic customer success initiatives; build and own a world-class customer success function from the ground up, driving adoption, renewals, and account growth for Inscribe’s fraud detection platform.
Responsibilities
- Help lead our post-sale engagements to ensure our customers are successful
- Build close relationships with our customers to understand their needs with the goal of maximizing value
- Manage the onboarding and implementation process, including the design and execution of personalized plans for key enterprise accounts
- Drive adoption and engagement by acting as a trusted customer advisor and become an expert in fraud detection and automation
- Proactively build pipeline, identify and close opportunities for account expansions and growth
- Perform quarterly business reviews with our customers to align on performance metrics, business needs, product roadmap and feedback
- Act as a voice of the customer within internal team discussions. Collaborate with the product team to address customer feedback and incorporate insights into our product roadmap
- Triage lead on technical issues with the customer and be able to loop in appropriate team members based on the customer’s needs
- Own key success metrics such as retention, renewals, and account growth and report on customer health through weekly deal reviews and ad-hoc customer reviews
Qualifications
- 5+ experience in a B2B customer success or strategic account management role
- You have exceptional relationship building and communication skills
- You are obsessed over customer needs and making customers happy
- You are relentlessly resourceful in achieving your goals
- A true team player and enjoy working with cross-functional teams
- You are a natural leader with an ability to rally others around a mission
- You have experience coordinating multiple projects with both internal and external stakeholders
- Experience in the fintech, banking or fraud space
Benefits
- Competitive salary and meaningful equity
- Comprehensive healthcare
- Unlimited vacation policy
- 401(k) and pension plans
- Complete work setup
- Monthly wellness stipend
About Inscribe
Risk Ops Automation
Inscribe’s award-winning Risk Intelligence technology is the most effective way for fintechs and banks to automate manual reviews. Inscribe can reduce fraud losses and operational costs while increasing the accuracy and efficiency of risk decisions. Founded in 2017, Inscribe is trusted by leading fintechs like TripActions, Plaid, Bluevine, and Ramp. Inscribe is backed by Threshold Ventures, Uncork Capital, Y Combinator, Crosslink Capital, and Foundry, and is headquartered in San Francisco, CA. Learn more at inscribe.ai.
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