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Outcomes Architect Manager, France (Customer Success)

Notion· Outcomes Architect
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Paris, FranceFull-timePosted 2mo ago

About the role

Notion is seeking an Outcomes Architect Manager in France to lead a team responsible for workflow adoption, value realization, renewal readiness, and expansion within a post-sales motion in an AI-enabled environment.

Responsibilities

  • - Own the Net Revenue Growth performance of your team’s book of business, accountable for both headline outcomes and the quality of execution that drives workflow adoption, value realization, renewal readiness, and expansion.
  • - Coach OAs on the OA builder motion: AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, and renewal processes.
  • - Build and run the operating cadence for the team: metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching against the OA quality rubric, and forecast calls with senior leadership.
  • - Hire, onboard, and certify new OAs to the GTM builder motion, driving readiness from ramp through consistent execution and managing performance with clarity when expectations are not met.
  • - Partner closely with Solutions Consultant managers and leaders on strategy for expansion and renewal across shared accounts, ensuring clear ownership for flat and at-risk renewals.
  • - Partner with Services leadership to identify complex implementation needs early, create clear handoffs, and ensure Services delivery accelerates workflow adoption and measurable value.
  • - Set the standard for product, AI, and workflow fluency across the team so OAs can help customers navigate new ways of working and build durable systems in Notion.
  • - Represent your team or region in leadership forums with clear signal on what's working, what needs investment, and where execution is breaking down
  • - Uphold excellence by coaching to the global OA methodology, quality rubric, and activity KPIs.

Qualifications

  • - Frontline management experience leading customer-facing GTM teams in B2B software, ideally across Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, or post-sales strategy.
  • - Direct experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical/workflow implementation.
  • - Strong coaching orientation: ability to review a customer call, account plan, mutual success plan, or executive value narrative and identify specifically what needs to change.
  • - Commercial instincts at the team level: read account health, renewal risk, adoption depth, expansion potential, and customer sentiment, then drive urgency without micromanaging every account.
  • - Deep customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical adoption and implementation plans.
  • - Experience operating in a shared account ownership model with Sales, Solutions, Services, Support, or Implementation teams.
  • - Operational rigor: building inspection cadences, coaching rituals, performance standards, and accountability systems.
  • - Ability to develop talent from onboarding through consistent performance, including hiring to profile, setting clear expectations, coaching skill gaps, and managing performance with clarity.
  • - Executive communication skills: synthesize account patterns, customer risks, team performance, and cross-functional asks into clear leadership signals.
  • - Technical fluency and presence as a trusted advisor; ability to understand Notion systems, coach workflow design, and help troubleshoot adoption blockers.
  • - Agency, urgency, and customer empathy; ability to bring structure to ambiguous problems and move from ideas to working systems.
  • - Curiosity and hands-on approach to AI tools; not required to be an AI expert but open to adopting AI to improve outcomes.
  • - Fluent in English and French

Skills

Required:Frontline managementCoaching and enablementCommercial acumenExecutive communicationTechnical fluency with Notion
Last updated Oct 7, 2026. Interested? Apply on the company site.
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