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Customer Success Manager - Public Sector & Defense, France

Cohere· Revenue
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FranceFull-timePosted 2mo ago

About the role

Customer Success Manager focused on the French public sector and government, responsible for strategic partnerships, AI adoption, and advocacy within Cohere’s French government accounts.

Responsibilities

  • Own the success, adoption, and growth of Cohere's French public sector customers, ensuring they realize maximum value from our AI solutions
  • Build deep, trusted relationships with senior French government stakeholders, including Ministres d'État, Préfets, CIOs, digital transformation leads, and ministerial executives
  • Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles (lois de finances), and unique constraints
  • Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
  • Define and track success metrics aligned with French public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes
  • Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling
  • Lead secure AI implementation projects in complex French government environments, including sensitive systems and on-premises deployments
  • Navigate challenges of French public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes (marchés publics), and regulatory compliance requirements
  • Create and execute change management strategies to drive user adoption and value realization across diverse government workforces
  • Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value
  • Drive contract renewals and account growth by consistently delivering value and building trusted relationships
  • Serve as the voice of the French public sector customers within Cohere, advocating for features and capabilities that address government-specific needs
  • Provide strategic feedback to Product and Engineering teams on requirements related to security, explainability, accessibility, French language support, and ethical AI
  • Contribute to the development of French public sector-specific offerings, implementation playbooks, documentation, and best practices
  • Share customer insights to inform Cohere's French public sector go-to-market strategy and positioning
  • Represent Cohere at French government forums, working groups, roundtables, and industry events

Qualifications

  • 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or French government contexts
  • At least 3-5 years working directly with French ministries, regional authorities, or public institutions in a technology, digital transformation, or consulting capacity
  • Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
  • Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
  • Experience developing and executing customer success strategies, QBRs, and executive engagement programs
  • Deep understanding of how French government organizations evaluate, procure, implement, and govern technology solutions
  • Active Confidentiel-Défense or higher security clearance (mandatory)
  • Fluent French language proficiency—essential for working across the French public sector

Skills

Required:French government procurement and regulatory knowledgeStakeholder managementAI adoption and change managementStrategic account managementSecurity clearance coordination

Benefits

  • A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch
  • Full health and dental benefits, including a separate budget for mental health
  • RRSP matching, 401K, Pension Scheme
  • 100% Parental Leave top-up for up to 6 months, for either parent
  • Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit
  • Education & learning stipend for conferences, courses, and coaching
  • 6 weeks of paid vacation (30 working days)
  • Budget for traveling to other offices if you are remote, plus an annual company offsite
  • Daily lunch program, snacks, and community events for in-office employees
  • Co-working benefit for remote workers
  • $500 home office stipend
Last updated Oct 21, 2026. Interested? Apply on the company site.
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Cohere resolves 40-70% of support requests using AI, over all channels, within just a few days.

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