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Customer Success Manager - UAE

Cohere· Revenue
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RemoteFull-timePosted 2mo ago

About the role

Customer Success Manager for UAE private sector enterprises, focusing on strategic accounts across the UAE and Saudi Arabia, with responsibility for adoption, value realization, and expansion of Cohere’s AI solutions in enterprise environments.

Responsibilities

  • Own the success, adoption, and growth of Cohere’s UAE private sector customers, ensuring they realize maximum value from our AI solutions.
  • Build deep, trusted relationships with senior enterprise stakeholders, including CXOs, VPs, Directors, and digital transformation leads.
  • Develop comprehensive success plans tailored to each organization’s mission, digital strategy, budget cycles, and unique constraints.
  • Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction.
  • Define and track success metrics aligned with private sector priorities: ROI, revenue growth, operational efficiency, cost savings, and innovation outcomes.
  • Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling.
  • Lead secure AI implementation projects in complex enterprise environments, including sensitive systems and on-premises deployments.
  • Navigate UAE private sector AI adoption challenges: legacy systems, data sensitivity, regulatory compliance, and cultural considerations.
  • Create and execute change management strategies to drive user adoption and value realization across diverse enterprise workforces.
  • Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value.
  • Drive contract renewals and account growth by consistently delivering value and building trusted relationships.
  • Serve as the voice of UAE private sector customers within Cohere, advocating for features and capabilities that address regional needs.
  • Provide strategic feedback to Product and Engineering on security, explainability, Arabic language support, and ethical AI.
  • Contribute to UAE-specific enterprise offerings, implementation playbooks, documentation, and best practices.
  • Share customer insights to inform Cohere’s regional go-to-market strategy and positioning.
  • Represent Cohere at regional business forums, industry events, and enterprise roundtables.

Qualifications

  • 8+ years in customer success, account management, strategic consulting, or technology delivery in enterprise/private sector contexts.
  • 3-5 years working directly with UAE enterprises across finance, healthcare, logistics, or technology.
  • Proven track record managing complex, strategic accounts with multiple stakeholders and long cycles.
  • Experience leading AI/ML, cloud, or enterprise software implementations in secure environments.
  • Experience developing and executing customer success strategies, QBRs, and executive engagement programs.
  • Deep understanding of how UAE enterprises evaluate, procure, and govern technology solutions.
  • Fluent Arabic and English; strong knowledge of regional business culture and hierarchical decision-making.

Skills

Required:Enterprise account managementStakeholder managementAI/ML implementationArabic language

Benefits

  • Weekly lunch stipend of $75/£75 or local currency.
  • Full health and dental benefits, including mental health budget.
  • RRSP matching, 401K, Pension Scheme.
  • 100% Parental Leave top-up for up to 6 months per parent.
  • Annual enrichment benefits (arts & culture, fitness, workspace improvement, learning stipend).
  • 6 weeks of paid vacation (30 working days).
  • Travel budget to other offices and annual company offsite.
  • CoWorking benefit for remote workers; $500 home office stipend.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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Cohere resolves 40-70% of support requests using AI, over all channels, within just a few days.

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