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Founding GTM Deployment Strategist

Credal.ai· Operations
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Brooklyn, NY$120k - $150k + equityFull-timePosted 2mo ago

About the role

Founding deployment strategist role at Credal.ai to own and evolve the customer success story, shaping onboarding, enablement, renewals, expansions, and product feedback to influence the roadmap. In-person role based in NYC with founders-led culture and high-growth environment.

Responsibilities

  • Own customer success end-to-end: growing customer relationships, defining playbooks & processes (e.g., onboarding, training, enablement, renewals, expansions), building metrics to evaluate product impact & engagement, and scaling it all up as we continue rapidly expanding our customer base
  • Engage directly with existing customers and our engineering & GTM teams to distill product feedback, remediate support issues, and proactively track adoption & retention in a data-driven way
  • Develop a deep understanding of our customers’ use cases and business objectives, to ensure our products are providing the highest possible impact for their most complex and critical workflows
  • Shape our product roadmap by being the greatest advocate for our customers: identifying, synthesizing, and proactively communicating themes among threads of feedback across our entire customer base

Qualifications

  • Empathetic, mission-driven problem-solver who excels at communication
  • Eager to join mission of bringing Frontier Intelligence to healthcare, government, financial infrastructure, etc.
  • Customer focused and empathetic - you listen and deeply care about customers’ needs
  • Strong communication & interpersonal skills with ability to tailor communications to diverse audiences
  • High-ownership—owning projects and outcomes from start to finish
  • Thrives in fast-paced environments with bias toward action
  • Ideally familiar with AI tech and its applications, with some technical experience

Skills

Required:Customer success managementRelationship buildingProduct feedback and roadmap influenceCommunication
Nice to have:Data-driven adoption & retention tracking

Benefits

  • Opportunity to take ownership of major mission, business and technical outcomes from day one
  • High quality health coverage, including mental health benefits, for you and immediate family (HSA options)
  • Industry-leading vision, dental, life, disability coverage
  • Regular team activities & offsite events (e.g., hackathon in Turks and Caicos)
  • Unlimited PTO with a guaranteed two weeks off during the last two weeks of December
  • Generous housing subsidy for those near the office
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Credal.ai

Harness Frontier Intelligence by building AI assistants that can…

Harness Frontier Intelligence by building AI assistants that can understand your enterprise, take action on your behalf, and run your operational workflows.

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