Clinic Outreach Specialist (Sales Cold Caller)
About the role
Clinic Outreach Specialist responsible for high-volume outbound calling to clinics across the U.S. to introduce LunaJoy Health’s mental health services, build initial relationships, and open opportunities for clinical/account teams. Requires script adherence, CRM logging, and meeting outreach targets.
Responsibilities
- Conduct sustained, high-volume outbound calling to introduce LunaJoy to new clinics across the US.
- Clearly and effectively introduce LunaJoy's services to clinic staff, building initial rapport and interest.
- Follow approved call scripts precisely; as a healthcare organization, no improvisation on clinical claims or services is permitted.
- Log accurate records of every call, including outcomes and next steps, in our CRM.
- Follow up on prior outreach as needed to keep momentum with clinics that show interest.
- Meet daily, weekly, and monthly outreach targets for calls made and qualified conversations generated.
- Work collaboratively with the sales team to refine scripts and outreach strategy based on real call outcomes.
- Participate in call quality/QA reviews as part of ongoing coaching and script compliance.
Qualifications
- Proven experience as an outbound dialer/cold caller, ideally in a call center or BPO environment, with measurable metrics (dials per day, conversion rate).
- Clear, easily understood spoken English suitable for phone conversations with U.S.-based clinic staff, C1/C2 level.
- Comfortable with high call volume and consistent rejection; sustained outbound dialing, not occasional warm outreach.
- Strong ability to follow a script precisely given healthcare context.
- Experience using CRM tools to log and track outreach activity.
- Ability to work effectively in a remote setting with minimal supervision.
Skills
Benefits
- Access to educational resources and professional development opportunities.
- Supportive community of like-minded professionals.
- Performance-based bonuses and additional perks.
About LunaJoy Health
AI-powered scalable infrastructure + mental health services, starting…
LunaJoy is building the AI-powered care platform for precision mental health—starting with women. We integrate intelligent automation with specialized clinical services to deliver scalable, life-stage-specific care—from adolescence to pregnancy, postpartum, infertility, miscarriage, perimenopause, and aging. By embedding AI agents into care navigation, triage, and decision support, we reduce costs, accelerate outcomes, and personalize treatment at scale. Our hybrid care model blends targeted psychotherapy, psychiatric medication management, genetic testing, coaching, and holistic wellness—delivered by a curated workforce of women’s mental health specialists. Through continuous feedback loops, AI segmentation, and predictive insights, LunaJoy is built to scale. We’re expanding our in-network footprint to make this care accessible across commercial and Medicaid populations—closing equity gaps for women of color, LGBTQ+ individuals, and those most at risk. Women are twice as likely to experience mental health conditions, and 3x more likely to endure trauma. Yet the system is still built for the “average” patient—ignoring the biological, emotional, and social complexity of women’s lives. LunaJoy is rearchitecting that system with AI at its core—because when we invest in women’s mental health, entire communities thrive.
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