Support Engineer
About the role
PropelAuth is hiring a remote-first Support Engineer to assist customers with integration, bug fixes, documentation updates, and feature scoping. The role blends customer-facing support with engineering tasks, contributing to API docs, tutorials, and potential feature work.
Responsibilities
- Monitor our support channels - email and Slack - and respond to customer requests promptly
- Fix minor bugs or build minor features (or escalate to the appropriate team member)
- Maintain API documentation around the PropelAuth product
- Write tutorials and technical content to assist our customers in understanding the product
- Suggest features and improvements based on patterns you observe
- Hours typically 9am-5pm in your timezone, with on-call or late work periods as needed
Qualifications
- 3+ years engineering experience
- Experience working directly with customers
- Experience working independently on small teams
- Excellent written communication skills
- User empathy
- Ability to move quickly, but carefully
- Experience with authentication or security appreciated but not required
Skills
Benefits
- We provide standard benefits - health insurance, PTO, etc
About PropelAuth
Team-based authentication for B2B SaaS
PropelAuth provides the right level of authentication for all stages of a company. New startups can use our hosted pre-built UIs which provide the simplest possible integration. Out of the box, our customers immediately have the same auth experience as large tech companies like Slack. As those startups grow, they can use our APIs and component libraries to pull aspects of the experience into their product. More than just authentication, we will also provide useful functions tied to a "user" or "organization", like analytics, billing/subscriptions, referral programs, etc.
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