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Client Solutions Manager - TikTok

Aleph Holding· Sales Operations – TikTok
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Hybrid (Costa Rica / Ecuador)Full-timePosted 2mo ago

About the role

Client Solutions Manager to represent TikTok in the local market (Costa Rica and Quito). Targets brands and agencies to adopt TikTok for online marketing campaigns; acts as primary consultant and POC for campaign management, delivering insights and maximizing ROI.

Responsibilities

  • Participate in strategic planning to grow or generate new business opportunities.
  • Act as a consultant for top Key accounts.
  • Primary POC for client campaign management and timely reporting.
  • Provide actionable insights on campaign performance (products, budget, creatives vs. KPIs, delivery).
  • Ensure SLA adherence for excellent client service.
  • Optimize accounts for increased spend and manage reservation projects.
  • Drive product/company education and share best practices with clients/agencies.
  • Collaborate with cross-functional teams on creative ad solutions for business results.
  • Premium contact for the Sales Team.
  • Support client/agency education on product solutions to grow business and manage key relationships.
  • Maximize ROI through optimization and upselling with client reports.
  • Manage large customer relationships and drive business decisions through conflict resolution.
  • Provide feedback to product/tools teams for platform scaling.
  • Organize account information, assets, data, and reports.
  • Maintain campaign records, schedules, and ad placement availability.
  • Ensure accurate ad specs/rates; responsible for campaign reporting and optimization.

Qualifications

  • At least 4 years of experience in client relationship management and digital media.
  • Advanced English skills
  • Bachelor’s degree in Advertising, marketing, business, or tech.
  • Deep understanding of the digital landscape and a passion for social media.
  • Experience managing campaigns across digital platforms and ad tech products.
  • Intimately familiar with online media planning, design, and art control of advertising pieces.
  • Strong communication and people skills (working directly with clients).
  • Detail-oriented, with exceptional organizational skills
  • Aptitude, creativity, and a preference for working in collaborative teams and across business units.
  • Strong time management and problem-solving skills.
  • Ability to multi-task under challenging deadlines while still focusing on details

Skills

Required:Client relationship managementDigital media planningCommunicationEnglish proficiency

Benefits

  • Not specified in the description
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Aleph Holding

Aleph is making digital advertising accessible around the world

A leading global enabler of digital advertising in emerging countries

digital advertisingemerging marketstechnologypaymentssolutions
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