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Manager, Retail Sales Planning - NAM

Arc'teryx· Commercial – Retail Strategic Initiatives
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Hybrid (North Vancouver, BC)CA$108k - CA$142kFull-timePosted 2mo ago

About the role

Manager responsible for bottom-up retail sales forecast, labour and headcount planning across North America retail, integrating Finance, Merchandising, Operations, Marketing, Omnichannel, Ecommerce, and People & Culture into a unified planning process. Leads a team to translate demand into store-level plans and ensures alignment with financial targets and operational realities in a hybrid North Vancouver, BC role.

Responsibilities

  • Owning the execution of the North America bottom-up retail sales forecast, creating regional, area, store-level, and daily sales plans across annual, seasonal, monthly, weekly, and daily planning horizons
  • Partnering with Financial Planning and Retail Operations to reconcile bottom-up sales forecasts with top-down financial targets, identify gaps, and recommend actions to address risks and opportunities
  • Developing forecasting models and scenario analyses using historical performance, guest demand trends, omnichannel performance, ecommerce activity, brand campaigns, traffic, conversion, average transaction value, seasonality, and operational inputs
  • Collaborating with Merchandising, Ecommerce, Omnichannel, and Brand Marketing to integrate store and digital demand, assortment strategies, product launches, inventory availability, campaigns, and fulfilment activity into the sales plan
  • Developing and owning daily sales plans, and daily labour plans that incorporate omnichannel demand, workload, service standards, and productivity targets into required labour hours and associated costs by region, area, and store
  • Establishing and maintaining labour standards, workload assumptions, and coverage requirements that reflect store format, operating hours, and both guest-facing and operational activities
  • Building rolling store headcount plans by location and role, accounting for growth, new store openings, seasonality, attrition, hiring lead times, employee mix, and budget constraints
  • Creating integrated sales, labour, and headcount scenarios that identify capacity gaps, investment requirements, productivity opportunities, and operational risks, and translating them into clear recommendations for leadership
  • Partnering with Retail Operations, People & Culture, and Talent Acquisition to translate labour and headcount plans into scheduling guidance, hiring priorities, and workforce actions
  • Reviewing actual sales, labour costs, and staffing against plan, explaining variances, and updating forecasts and resourcing recommendations as business conditions evolve
  • Partnering with Retail Operations leaders to validate planning assumptions against the operational calendar, understand execution challenges, and incorporate field feedback into future plans
  • Leading cross-functional planning discussions that align stakeholders on assumptions, priorities, trade-offs, risks, opportunities, and required actions
  • Establishing planning calendars, governance, reporting, and business review cadences, with clear measures of forecast accuracy, labour productivity, and staffing capacity
  • Partnering with Analytics to strengthen data quality, identify key business drivers, and improve planning models, tools, and reporting
  • Building, leading, and developing a team of three to four direct reports across sales forecasting, labour planning, headcount planning, reporting, and analytics

Qualifications

  • Bachelor’s degree or equivalent practical experience in business, operations, analytics, or a related field
  • 5–7 years of experience in retail sales planning, labour planning, workforce planning, retail operations, or related analytical roles
  • Experience developing retail sales forecasts, labour models, and workforce plans in a multi-store retail environment
  • Demonstrated people-leadership experience, including building or growing a team, hiring and developing talent, and setting clear priorities
  • Experience developing store headcount plans and translating demand, labour budgets, productivity assumptions, attrition, and growth plans into location- and role-level staffing requirements
  • Advanced Microsoft Excel skills, including complex formulas, pivot tables, data modelling, scenario analysis, and scalable planning tools
  • Strong business intelligence capability and experience using reporting and visualization tools (e.g., Power BI)
  • Experience with workforce planning or workforce management systems, including forecasting, labour modelling, scheduling, reporting, and system implementation or optimization
  • Ability to own complex assumptions, validate and explain models, and navigate pushback with clarity and confidence
  • Analytical ability to translate data into practical, operationally sound labour plans
  • Clear communication with cross-functional partners and ability to operate in strategic and execution-focused contexts
  • Proactive in identifying root causes and developing solutions
  • Flexibility and adaptability in the face of ambiguity
  • Ability to balance autonomy and collaboration
  • Desire to drive continuous improvement and seek optimal solutions
  • Passion for work balanced with outdoor lifestyle

Skills

Required:Bottom-up retail sales forecastingLabour planning and headcount planningForecasting models and scenario analysisStakeholder management

Benefits

  • Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and 24/7 EAP
  • Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable
  • Time & Flexibility - Paid time off, wellness time, and No Wasted Day program
  • Family support - Parental leave top-up and nesting period for new parents
  • Growth, community & gear - Professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, and access to employee discounts and Pro Deals
  • Eligibility for certain programs may vary by role
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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