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Product Guide - Seasonal

Arc'teryx· Retail Stores
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New York, NY$23.6/hr - $26.2/hrPT Temp/SeasonalPosted 2mo ago

About the role

Part-time, on-site Retail Product Guide position at Arc'teryx in New York, NY (Brookfield Place) focused on delivering a best-in-class brand experience, product knowledge, and community engagement during the holiday season.

Responsibilities

  • Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
  • Championing Arc’teryx as a brand ambassador both in-store and in the community
  • Developing your passions both in and out of the store with the support of the team
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership
  • Supporting with and participating in various store tasks as assigned by the leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
  • Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Qualifications

  • Passion for delivering exceptional customer service
  • Self-motivated with problem solving
  • Flexibility and adaptability
  • Ability to balance autonomy and collaboration
  • Willingness to get outside and engage with brand and product
  • Availability for Black Friday through end of holiday season (seasonal requirement)
  • Part-time availability: open availability for at least two of three weekend days and one opening and one closing shift during the week (minimum six-hour window)

Skills

Required:Customer serviceProduct knowledgeProblem solvingCommunication

Benefits

  • Growth, community & gear - professional development, Arc'teryx Academies, Employee Belonging Councils, employee discounts, Pro Deals
  • Time & Flexibility - paid time off, Live it, Learn It Days
  • Wellbeing - 24/7 Employee Assistance Program (EAP)
  • Health - extended health, dental, vision, mental health support, fertility benefits (full-time)
  • Financial wellbeing - 401(k) matching, eligibility for Annual Incentive Plan, ESPP (full-time)
  • Family support - parental leave (full-time)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

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