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Product Guide - Seasonal

Arc'teryx· Retail Stores
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Markham, ONCA$20/hr - CA$23/hrPT Temp/SeasonalPosted 2mo ago

About the role

Seasonal PT Product Guide position at Arc'teryx Markville, Markham, ON, onsite. Provides exceptional guest experiences, product knowledge, and participates in store initiatives while supporting leadership and daily store tasks.

Responsibilities

  • Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
  • Championing Arc’teryx as a brand ambassador both in-store and in the community
  • Developing your passions both in and out of the store with the support of the team
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership
  • Supporting with and participating in various store tasks as assigned by the leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
  • Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Qualifications

  • Passionate about delivering exceptional customer service
  • Self-motivated, problem-solving oriented, adaptable to ambiguity
  • Flexible and collaborative, balances autonomy with teamwork
  • Willingness to get outside and live the brand values

Skills

Required:Customer serviceProduct knowledgePoint-of-Sale (POS) processing

Benefits

  • Growth, community & gear - Professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals
  • Time & Flexibility - Wellness time and Live it, Learn It Days
  • Wellbeing - 24/7 Employee Assistance Program (EAP)
  • Health - Extended health, dental, and vision coverage for full-time employees (including mental health, fertility, gender-affirming care)
  • Financial wellbeing - RRSP matching and eligibility for Annual Incentive Plan and ESPP where applicable
  • Family support - Parental leave top-up and nesting period for new parents (full-time employees)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

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