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Product Guide - Seasonal

Arc'teryx· Retail Stores
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McArthur Glen Outlet, Richmond, BCCA$20.7/hr - CA$23.1/hrPT Temp/SeasonalPosted 2mo ago

About the role

Retail-focused role delivering an exceptional guest experience, product knowledge, and brand representation for Arc'teryx at the McArthur Glen Outlet in Richmond, BC.

Responsibilities

  • Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
  • Championing Arc’teryx as a brand ambassador both in-store and in the community
  • Developing your passions both in and out of the store with the support of the team
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership
  • Supporting with and participating in various store tasks as assigned by the leadership team
  • Answering store phones and responding to voicemails and store emails; occasionally responding on Epicenter social media channels
  • Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Qualifications

  • Passion for delivering exceptional customer service
  • Self-motivated with problem-solving orientation
  • Flexibility and adaptability in ambiguous situations
  • Ability to balance autonomy and collaboration
  • Interest in outdoor activities and product knowledge
  • Willingness to be available for Black Friday through holiday season as defined annually
  • Strong communication and teamwork skills

Skills

Required:Customer ServiceProduct KnowledgeCommunication

Benefits

  • Professional development opportunities
  • Arc'teryx Academies (outdoor skill-building events)
  • Employee Belonging Councils
  • Employee discounts and Pro Deals
  • Wellness time and Live it, Learn It Days
  • 24/7 Employee Assistance Program (EAP)
  • Extended health, dental, and vision coverage (full-time specific, as noted)
  • Fertility benefits and gender-affirming care (full-time specific)
  • RRSP matching and eligibility for Arc'teryx Annual Incentive Plan
  • Access to Employee Stock Purchase Program (ESPP, where applicable)
  • Parental leave top-up and nesting period for new parents (full-time specific)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

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