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Product Guide - Seasonal

Arc'teryx· Retail Stores
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Pasadena, CA$20.8/hr - $23.1/hrPT Temp/SeasonalPosted 2mo ago

About the role

Part-time/seasonal Product Guide position in Arc’teryx Pasadena, CA, onsite. Deliver an exceptional brand experience, share technical product knowledge, and support store initiatives while representing Arc’teryx in-store and in the community.

Responsibilities

  • Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
  • Championing Arc’teryx as a brand ambassador both in-store and in the community
  • Developing your passions both in and out of the store with the support of the team
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership
  • Supporting with and participating in various store tasks as assigned by the leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
  • Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Qualifications

  • Delivering exceptional customer service passion
  • Self-motivated and problem solving
  • Flexible and adaptable when faced with ambiguity
  • Balances autonomy and collaboration
  • Inspires breakthrough thinking and continuous improvement
  • Commitment to doing what is right and getting outside/living it

Skills

Required:Customer serviceProduct knowledgeProblem solving

Benefits

  • Growth, community & gear: professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals
  • Time & Flexibility: Paid time off, No Wasted Day program
  • Wellbeing: 24/7 Employee Assistance Program (EAP)
  • Health: Extended health, dental, and vision coverage (full-time) including mental health support and fertility benefits
  • Financial wellbeing: 401(k) matching, eligibility for Annual Incentive Plan, Employee Stock Purchase Program (ESPP) where applicable
  • Family support: Parental leave for birthing and non-birthing parents
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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