Cluster Head- Last mile - Kerala
Kochi, KeralaFull Time EmployeePosted 2mo ago
About the role
Cluster Head LM responsible for onboarding and training Last Mile partners, driving operational metrics, conducting facility audits, ensuring process compliance, and continuously identifying process improvements across the cluster in Kerala.
Responsibilities
- Own the onboarding and training of new partners for Last Mile operations in your cluster.
- Identify and onboard new partners onto the network on an ongoing basis
- Track and own the performance of different partners in your cluster
- Visit facilities to conduct audits and solve operational gaps
- Ensure compliance with operational processes
- Own and drive critical operational metrics end to end and achieve performance targets
- Continuously work towards identifying gaps and provide recommendations for improving our processes
Qualifications
- Graduate or Post Graduate degree in any discipline
- 3-5 years of work experience in the e-commerce logistics domain
- Experience in partner onboarding and training in the Last Mile and sorting operations
- Experience in control tower and field operations will be a plus
Skills
Required:OnboardingTraining
Last updated Oct 21, 2026. Interested? Apply on the company site.
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