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Forward-Deployed Engineer (FDE), Strategic Accounts

Deepgram· Engineering
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San Francisco, CA, New York City, NY$155k - $193k + equity + bonusFull-timePosted 2mo ago

About the role

Forward-Deployed Engineers embed with strategic customer accounts to design, build, and deploy production-scale integrations and tooling that bridge Deepgram’s voice AI platform with the customer’s systems (e.g., POS, loyalty, payments, data platforms) and drive customer success.

Responsibilities

  • Build and ship whatever the solution needs, whether that's an end-to-end service, an integration, internal tooling, or agent and prompt engineering
  • Design, develop, and maintain production-scale integrations with the third-party systems that your customer runs on (in today's pods: point of sale, loyalty, payment gateways, customer data platforms)
  • Spend regular time on site with your customer, working directly with their technical and business teams
  • Monitor, debug, and optimize what you ship in production, including some of the hardest audio environments in voice AI (noisy, multi-mic, drive-thru)
  • Work with our research and product teams to push the platform where your customer needs it to go, and feed what you learn in the field back into the product
  • Test changes against live production data and measure whether they move accuracy, latency, and throughput

Qualifications

  • A Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or a record of building that speaks for itself
  • Hands-on experience developing and deploying backend systems that run in production, whether through internships, co-ops, your first years in industry, or projects that shipped to live users
  • Experience with cloud-based infrastructure and API design
  • The instinct to proactively recognize problems and to care about the impact of your work
  • Experience working with audio or voice interfaces
  • Experience building and maintaining a system that integrates with many third-party APIs, particularly point-of-sale systems
  • Experience taking a system from zero to one
  • Depth in one or more modern languages (Python, JavaScript/TypeScript, Rust, Go, Kotlin) and the flexibility to pick up the next one
  • Experience with containerization tools, such as Docker and Kubernetes
  • Any experience being the technical person in front of a non-technical audience (teaching, tutoring, demos, hackathons, support)

Skills

Required:Backend engineeringAPI designCloud infrastructureCustomer-facing communication
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Deepgram

Building foundational AI for speech transcription and understanding.

Deepgram is a foundational AI company on a mission to understand human language. We give any developer access to the most advanced speech AI transcription and understanding with just an API call. Our models deliver the fastest, most accurate transcription alongside contextual features like summarization, sentiment analysis, and topic detection. Beyond that, developers can: 🔊 Process live-streaming or pre-recorded audio 🌎 Transcribe in dozens of languages ⚙️ Train custom models for unique use cases 🔑 Access deep NLU with a unified API 💻 Build in any programming language with our SDKs ✅ Deploy on-prem or on DG’s managed cloud 📈 Get scalable GPU infra for training and inference Deepgram is a proud NVIDIA partner and Y Combinator company, and we recently completed a $72M Series B to define the future of AI Speech Understanding, making us the most-funded speech AI company at its stage.

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