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Customer On-Site - Minneapolis, MN

Traba· Field Operator
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Minneapolis, MN$56k - $60kFull-timePosted 2mo ago

About the role

Customer On-Site role serving as the main point of contact between Traba's workforce and the client's on-site leadership, providing operational oversight to drive service delivery and IO coordination within a fast-paced warehouse/manufacturing environment.

Responsibilities

  • Worker & Client Relationship Management: Build strong relationships with site supervisors and workers; primary relationship owner with supervisors and facility contacts.
  • On-Site Coordination: Facilitate worker onboarding, introductions, first-day check-ins; coordinate interviews and start schedules for new hires; oversee worker vetting, drug testing, and onboarding end-to-end.
  • Worker Support & Performance: Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and escalate issues as needed.
  • Communication & Reporting: Bridge between client site, Traba Ops, and Worker Support teams; communicate updates, attendance issues, or staffing changes clearly and professionally.
  • Issue Resolution: Identify and flag worker performance concerns or site challenges; handle incident management and escalations.
  • Operational Execution: Support day-to-day site operations, ensure staffing coverage and positive worker experience; own shift/schedule management and PPE distribution.
  • Account Growth: Identify and drive wallet expansion opportunities within the account.

Qualifications

  • High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • English required.
  • 1–2+ years of experience in operations or customer-facing environments (e.g., staffing, manufacturing, warehouse, retail, food service, teaching, on-site coordination).
  • Strong interpersonal, verbal, and written communication skills (email and in-person).
  • Professional demeanor and ability to represent Traba with workers and client stakeholders.
  • Polished and presentable in a customer-facing environment.
  • Warm, friendly, and approachable; ability to coach workers and enforce standards.
  • Organized, detail-oriented, proactive problem solver.
  • Comfortable working in fast-paced, dynamic warehouse environments.
Last updated Sep 10, 2026. Interested? Apply on the company site.

About Traba

Labor That Works.

Traba is the leading platform for hourly work. We connect workers to open shifts at warehouses and distribution centers.

staffingworkforce managementlogisticsdistributionindustrial
Company profileWebsite

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