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Manager, Customer Success - Boston

Datadog· Customer Success
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Boston$108k - $144kfull-timePosted 2mo ago

About the role

Manager-level role in Boston leading and developing a team of Customer Success Managers to drive customer renewal, expansion, and retention at scale in a hybrid Datadog workplace.

Responsibilities

  • Drive and influence the full renewal and expansion sales cycle
  • Serve as an advisor and role model for exemplary customer service
  • Balance autonomy with effective communication upwards
  • Act as a regional/segment owner and escalation point for relevant matters
  • Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
  • Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
  • Focus on talent attraction, retention, and development to create high-performance teams

Qualifications

  • Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
  • 3+ years of experience leading a high-performing team of Customer Success Managers
  • Proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
  • Familiar with the B2B tech or subscription-based software space
  • Comfortable in a fast-paced, scaling environment

Skills

Required:Customer Success ManagementNegotiation

Benefits

  • Best-in-class onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture, with opportunities to join our Community Guilds
  • Intra-departmental mentor and buddy program for networking
  • Continuous professional development, product training, and career pathing
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous global benefits
  • Healthcare, dental, parental planning, and mental health benefits
  • 401(k) plan and match
  • paid time off
  • fitness reimbursements
  • discounted employee stock purchase plan
Last updated Oct 22, 2026. Interested? Apply on the company site.

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