← All roles

Lead Data Center NOC Engineer

Armada· Customer Experience Engineering
Apply on company site
Hybrid (United States (Remote))$144.7k - $180.9kfull-timePosted 1mo ago

About the role

Lead Level 2 Data Center NOC Engineer providing technical leadership and operational ownership across modular, edge, and distributed data center environments, with incident response, mentoring, and ensuring uptime of power, cooling, and networking systems.

Responsibilities

  • Act as the senior technical lead on shift, guiding and supporting L1 NOC technicians
  • Serve as primary escalation point for incidents until resolution or handoff to L3 Engineering
  • Lead shift handovers, prioritization, and operational decision-making
  • Mentor and coach junior NOC staff and support onboarding
  • Represent the NOC during cross-functional incident bridges
  • Incident Command for medium to high-severity incidents
  • Own end-to-end incident lifecycle: detection, triage, mitigation, communication, and resolution
  • Drive root cause analysis (RCA) and corrective actions for recurring issues
  • Ensure high-quality, executive-ready incident communications
  • Continuously improve MTTR and operational reliability
  • Monitor and troubleshoot physical infrastructure using PLC, BMS, and DCIM platforms
  • Perform health checks on UPS, PDUs, generators, CRAC/CRAH systems
  • Troubleshoot MEP-related issues and coordinate maintenance and remote hands
  • Support modular, containerized, and micro data center deployments
  • Enforce physical and logical security policies
  • Monitor and troubleshoot switches, routers, firewalls, and edge connectivity
  • Perform L2/L3 troubleshooting (VLANs, IP addressing, MTU, routing fundamentals)
  • Validate fiber/copper connectivity, optics, link status, and redundancy paths
  • Troubleshoot VPNs and secure remote access solutions
  • Escalate architecture or design issues to Network Engineering (L3)
  • Use observability and ITSM platforms (Grafana, Zenduty, ServiceNow, Jira, SolarWinds)
  • Own and maintain operational runbooks, SOPs, and escalation procedures
  • Improve alerting quality, dashboards, and noise reduction
  • Support automation, reporting, audits, and compliance requests
  • Partner with Engineering and Product teams
  • Participate in change planning, execution, and post-change validation
  • Identify operational gaps and drive continuous improvement initiatives

Qualifications

  • 7+ years experience in NOC, data center, or infrastructure operations
  • Demonstrated experience leading incidents or technical shifts
  • Strong hands-on experience with DCIM/BMS platforms (Distech, Schneider, RadixIOT)
  • Advanced L2/L3 networking troubleshooting experience
  • Solid understanding of power, cooling, and monitoring systems
  • Ability to interpret electrical one-lines and network diagrams
  • Comfortable with shift work and on-call rotations

Skills

Nice to have:CCNAJNCIACDCTPCDCPEdge/remote connectivityLinux/Windows server environmentsScripting

Benefits

  • Competitive base salary and equity
  • Medical, dental, and vision (subsidized cost)
  • Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
  • Retirement plan options, including 401(k) and Roth 401(k)
  • Unlimited paid time off (PTO)
  • 14 paid company holidays per year
Last updated Sep 25, 2026. Interested? Apply on the company site.
Armada logo

About Armada

Armada: Solving Your Hardest Problems at the Edge

Armada’s platform combines connectivity, compute, and real-world AI to solve your toughest challenges right where your data is generated.

edge computingGalleonAtlasBridgeMarketplaceSovereign AIedge platformAI cloud
Company profileWebsite

More open roles at Armada