← All roles

Account Expert (South America)

Omnisend· Customer Experience
Apply on company site
Remote€1.5kFull-timePosted 1mo ago

About the role

Account Expert role focused on customer and partner success for Omnisend, with emphasis on customer-centricity, strategic guidance, and collaboration across stakeholders to drive ecommerce marketing outcomes for managed accounts.

Responsibilities

  • Be passionate about customer success and establish themselves as a trusted advisor for Omnisend’s top tier customers
  • Proactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts
  • Onboard new clients, including migrating contacts, guiding them through a warmup process and helping set up first campaigns and automations across channels
  • Be proactive with strategic advice and guidance on a weekly, bi-monthly or monthly cadence and respond to client questions in a timely manner
  • Provide best practices to ensure clients are achieving their business goals
  • Regularly review customer dashboards, address open issues and ensure consistent messaging and appropriate escalation
  • Keep merchants up to date on product releases and new features
  • Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement
  • Conduct QBRs, establish quarterly goals for customers and help achieve them
  • Document troubleshooting and problem resolution steps

Qualifications

  • 1-2 years of customer success-related experience
  • An understanding of the main digital marketing metrics and drivers (opens, clicks, conversions)
  • A proven track record of creative problem-solving for customers
  • Fluency in English and Spanish
  • Experience discussing business and sales topics with clients during renewal or cancellation conversations
  • Excellent communication skills via chat, phone, video conference, email and comfortable using WeChat
  • Strong time management skills and clear sense of ownership and independent working ability
  • Understanding of Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and Omnisend or other ecommerce/marketing platforms
  • Experience in ecommerce, SaaS, project management, or marketing and advising customers on marketing strategy (a plus)

Skills

Required:Customer successDigital marketing metricsEnglishSpanishCommunicationTime management

Benefits

  • Gross salary starting from 1500 EUR/month based on experience + commission depending on individual results
  • An unlimited learning budget for self-improvement
  • Working methods and practices inspired by Silicon Valley tech companies
  • Senior colleagues and a high-performing environment
  • Private health insurance
  • Remote work possibilities
  • Hybrid work ( Vilnius, Kaunas, Charleston): three days in office, two from home; fully remote if based elsewhere
  • Possibility to work from anywhere in the world
  • Unlimited access to psychotherapy
  • A workstation budget
  • Personalized work anniversary gifts
  • Attractive workations and team-building events
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Omnisend

Email and SMS Marketing for Ecommerce Businesses | Omnisend

Omnisend helps ecommerce brands grow with Email & SMS marketing for Shopify, WooCommerce, and more—returning $79 for every $1 spent.

Email marketingSMS marketingEcommerceAutomationSegmentationForms and popupsReportsChannels
Company profileWebsite

More open roles at Omnisend