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Quality Control Manager

Google· gTech
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Hybrid (Gurugram; Hyderabad)Full-timePosted 1mo ago

About the role

Quality Control Manager role at gTech (Google) focusing on building and driving quality frameworks for end-to-end customer journeys, with an automation-first approach and cross-functional collaboration in a global environment.

Responsibilities

  • Architect and own future-proof quality frameworks to measure end-to-end customer journeys. Establish robust evaluation criteria for the Customer Experience (CX) of agentic solutions, track scalable successes, root-cause complex systemic issues, and ensure broad business impact.
  • Advocate an automation-first strategy by actively developing and deploying tools using AI. Apply a deep understanding of automation to transform quality control, operations, and the day-to-day management of activities.
  • Act as a senior advisor and strategic partner in a highly matrixed, cross-functional, and global environment, driving alignment across senior leadership, engineering, and operational teams.
  • Drive proactive CX improvements by identifying systemic/outlier issues across both human and agentic workflows, translating complex data into strategic insights that heavily influence product development and operational strategies.
  • Evaluate and optimize the application of agentic solutions within operations, ensuring they deliver exceptional customer experiences.]
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Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in sales operations, management consulting, business operations, or equivalent strategy and operations experience.
  • 7 years of experience analyzing data and generating business insights.
  • 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.

Skills

Required:Bachelor's degreeExperience in sales operations, management consulting, business operations, or equivalent strategy and operationsData analysisCross-functional collaboration
Nice to have:AI / automation toolingSQL and analytics
Last updated Oct 23, 2026. Interested? Apply on the company site.

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