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Senior Customer Trust Analyst, EMEA

Abnormal AI· Security
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Remotefull-timePosted 1mo ago

About the role

Senior role to build and lead Abnormal AI’s customer-trust program for the Europe, Middle East, and Africa region (EMEA); first Customer Trust hire in the region, partnering with Engineering, Sales, Security, and Legal to translate customer security requirements into internal controls and assurances, and drive revenue outcomes.

Responsibilities

  • Own and build the customer-trust program for EMEA as the first Customer Trust hire in the region, including how conversations are prioritized, escalated, and resolved
  • Contribute to defining how the trust response process scales as deal volume grows, without diluting response quality or turnaround time
  • Translate customer security requirements into internal controls, evidence, and product or operational requirements that internal teams can act on
  • Track and drive resolution of gaps between customer expectations and Abnormal's actual control environment, ensuring resolution is documented and communicated back to the customer
  • Partner with EMEA-based Engineering and Sales teams, as well as Security and Legal, to foster a culture of trust across the region
  • Monitor changes in customer expectations and the regulatory landscape (EU AI Act, GDPR) and adjust how control environment is presented
  • Maintain up-to-date content in Responsive and Safebase Trust Center for EMEA
  • Support tooling underpinning the trust response process (Responsive and Safebase Trust Center)
  • Engage in ad-hoc projects and maintain regular, clear communication with internal stakeholders and Sales leadership
  • Communicate program status, health, and key risks to senior management and Sales leadership, linking trust program performance to revenue outcomes

Qualifications

  • 7 to 10 years of experience in customer-facing security, trust, or compliance roles
  • Familiarity with SOC 2, ISO 27001, ISO 27701, ISO 42001, RFPs, and security questionnaires
  • Experience translating customer security requirements into internal controls, evidence, and product or operational requirements
  • Strong project management skills with the ability to drive resolution across internal teams when customer expectations conflict with reality
  • Excellent written and verbal communication skills, capable of explaining complex security and privacy concepts to technical and non-technical stakeholders
  • Experience helping customers build trust with products in scope for the EU AI Act and GDPR
  • Experience engaging with German works councils

Skills

Required:Customer-facing security and trust leadershiptranslating security concepts for business audiencesprogram development and managementeu regulatory knowledge

Benefits

  • Not specified in the description.
Last updated Sep 5, 2026. Interested? Apply on the company site.

About Abnormal AI

The Behavioral Security Platform for the AI era.

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