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Sr. 3PL Manufacturing Services Manager

Amazon· Robotics Manufacturing & Technical Operations
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USA, MA, North Reading, USA, MA, Westboro$121.2k - $163.9kFull-timePosted 1mo ago

About the role

Single-threaded owner of external service provider performance, space planning across warehouse and staging footprints, and inventory optimization at the interface between inbound supply and manufacturing consumption. Manages provider relationships, governs SLAs/KPIs, drives continuous improvement, and leads strategic projects to scale 3PL/3PA capacity with manufacturing demand.

Responsibilities

  • Own end-to-end 3PL/3PA performance across kitting, labeling, decant, light assembly, and sub-assembly operations feeding robotics manufacturing sites.
  • Negotiate and govern SLAs, KPIs, and cost structures with providers; conduct quarterly business reviews and drive corrective action when performance deviates.
  • Manage provider capacity planning to ensure external operations scale in lockstep with manufacturing build plans and seasonal demand peaks.
  • Drive continuous improvement with providers using Lean/Six Sigma methodologies to reduce defects, improve on-time delivery, and lower per-unit cost.
  • Own warehouse and staging footprint strategy across 3PL sites, onsite supermarkets, and manufacturing receiving areas.
  • Execute space utilization analysis and drive layout optimization to reduce material handling distance and staging dwell time.
  • Develop capacity models that project space requirements 6–12 months ahead based on demand signals and new product introduction timelines.
  • Drive inventory accuracy improvement across 3PL-managed and in-transit inventory.
  • Lead 3PL/3PA scope expansion as manufacturing portfolio grows (new programs, new sub-assembly transitions per portfolio optimization goals).
  • Drive system integration between 3PL warehouse management systems and manufacturing digital systems (MES, SCP, ERP).
  • Establish automated reporting and real-time visibility dashboards for 3PL performance, inventory positions, and material flow metrics.
  • Support make/buy trade-off analysis with operational data, cost modeling, and provider capability assessments.

Qualifications

  • Bachelor's degree in management, business administration, economics, engineering, marketing
  • Experience leading process improvement, systems development, and project management
  • Experience influencing internal and external stakeholders
  • 5+ years of supply chain, inventory management or project management experience, or Bachelor's degree
  • Demonstrated experience managing external service provider relationships including SLA negotiation, performance governance, and capacity planning
  • Experience with warehouse space planning, layout optimization, and material flow design

Skills

Required:SLA negotiationVendor managementInventory optimization
Nice to have:Lean Six Sigma

Benefits

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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