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Customer Success Specialist - Netherlands

Tandem Health· Commercial
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LeidenFull-timePosted 1mo ago

About the role

Customer Success Specialist for Tandem Health in the Netherlands, focusing on managing a portfolio of healthcare clients, driving adoption, renewals, and identifying upsell opportunities in a B2B SaaS healthtech environment.

Responsibilities

  • Act as the primary point of contact for a portfolio of healthcare clients, ranging from smaller accounts to strategic partners.
  • Develop a success plan for each client, establishing clear goals, adoption milestones, and a shared vision of what success looks like.
  • Plan and lead kick-off meetings, quarterly check-ins, and year-end reviews, ensuring that renewals are aligned and anticipated.
  • Identify risks early—such as declining usage, changing stakeholders, or dissatisfaction—and take action before they escalate into churn risks.
  • Spot upsell and cross-sell opportunities and pass them on to appropriate colleagues (not handling sales yourself).
  • Collaborate with the support and implementation teams to ensure a consistent experience for all clients.
  • Recognize recurring patterns in adoption or complaints and share insights with product and support teams.

Qualifications

  • Proven experience as a Customer Success Manager, Account Manager, or similar client-facing role within B2B SaaS; healthtech or healthcare sector experience is a plus.
  • Comfortable holding strategic conversations with a wide range of stakeholders (practice owners to healthcare group executives).
  • Skilled at structuring a large, diverse client portfolio, prioritizing based on risk and value.
  • Data-driven, using usage metrics and signals to prepare for client conversations.
  • Proficient in Dutch and English.
  • Thrives in a fast-growing environment with evolving processes and enjoys helping to build them.

Skills

Required:Customer Success ManagementAccount ManagementStakeholder Management

Benefits

  • Competitive salary and benefits package
  • Regular team outings and social activities
  • A fun and driven team
  • Opportunity to help build the Customer Success team in a rapidly growing European healthtech scale-up
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Tandem Health

Your AI assistant for every step of care

Tandem captures consultations and prepares structured clinical notes, documents, and codes for review. Designed for safe, compliant use across clinical care.

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