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Billing Support Specialist

Databento· Operations
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Salt Lake City, Utah$60k - $120kFull-timePosted 1mo ago

About the role

Billing-focused support role handling invoices, payments, disputes, and renewals for enterprise customers at Databento. Owns the billing queue end-to-end, improves invoicing processes, and ensures accurate and complete enterprise billing. Remote-friendly with global team.

Responsibilities

  • Serve as the primary point of contact for billing-related customer inquiries — invoices, payments, accidental charges, and disputes.
  • Walk customers through billing questions, explaining charges and resolving issues using internal usage dashboards to identify sources of discrepancies.
  • Identify recurring billing questions and contribute improvements to invoicing templates, FAQs, and customer-facing billing documentation.
  • Set up and maintain enterprise account billing using internal tools: create subscriptions when a deal closes, generate and send invoices, and keep billing details current in Stripe.
  • Help ensure enterprise clients are billed correctly and completely; catch and resolve discrepancies before they become disputes.
  • Own dunning communications (payment reminders, overdue notices) end-to-end.
  • Complete supplier/vendor onboarding forms required by enterprise customers.
  • Manage billing disputes from intake through resolution, looping in Sales or Finance as needed.
  • Support renewals and mid-term upgrades as enterprise contracts grow more complex, coordinating with Sales on pricing and terms.
  • Handle Databento's own vendor invoices for data and exchange fees.

Qualifications

  • A genuine customer service orientation — patient, personable, comfortable getting on the phone to walk someone through a problem.
  • Experience resolving billing disputes, collections, or accounts receivable/payable issues.
  • Comfort working with complex, recurring billing cycles (usage-based or subscription billing a plus).
  • Prior experience in industries with intricate billing, such as healthcare billing/insurance coordination, financial services, or similar is a strong plus.
  • Organized and detail-oriented; comfortable owning a process end-to-end with minimal hand-holding.
  • Experience with billing or invoicing software (e.g., Stripe, NetSuite, QuickBooks) is a plus.
  • Bachelor's degree.
  • Experience working at a technology, B2B SaaS, or startup company in a similar role is a plus.

Skills

Required:Customer service orientationBilling disputes handlingRecurring billing managementCommunicationOrganization and detail orientation
Nice to have:Billing software

Benefits

  • health, dental, disability, and life insurance benefits
  • 401(k) matching for full-time employees
  • 100% remote work with teammates around the globe and paid in local currency
Last updated Oct 14, 2026. Interested? Apply on the company site.
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