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Senior Technical Account Manager

Docker· Sales
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RemoteCA$201.6k - CA$288kFull-timePosted 1mo ago

About the role

Senior Technical Account Manager (TAM) at Docker, serving as a trusted advisor to strategic customers, guiding adoption, managing technical relationships, and influencing outcomes across the post-sales lifecycle within the Customer Engineering Group.

Responsibilities

  • Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria.
  • Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes.
  • Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth.
  • Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams.
  • Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support.
  • Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter.
  • Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success.
  • Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends.
  • Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics.
  • Contribute to a consistent TAM engagement model, leveraging standardized processes for onboarding, health reviews, and renewals.
  • Support development of scalable initiatives such as 1:many workshops and digital enablement programs.

Qualifications

  • 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer).
  • Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices.
  • Proven ability to translate technical capabilities into business outcomes and drive measurable customer value.
  • Excellent communication skills across both technical and executive audiences.
  • Skilled at identifying patterns and building long-term strategies beyond point solutions.
  • Comfortable working cross-functionally in a global, distributed organization.

Skills

Required:Customer relationship managementDocker, Kubernetes familiarityCommunication

Benefits

  • Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
  • Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
  • Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
  • Home office support – Set up your workspace for comfort and success.
  • Technology stipend – Equivalent to US$100 net per month to help support your work.
  • Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
  • Parental leave – 16 weeks of paid parental leave after six months of employment.
  • Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
  • Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
  • Docker swag – Representing the brand.
Last updated Sep 2, 2026. Interested? Apply on the company site.
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About Docker

Accelerated Container Application Development

Docker is a platform designed to help developers build, share, and run container applications. We handle the tedious setup, so you can focus on the code.

ContainerizationDevOpsCloud InfrastructureSecurityOpen Source
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