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Customer Support Team Lead

Clipboard· Operations
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Remote$30k - $70kFull-timePosted 1mo ago

About the role

Team Lead for Worker Operations, coaching and supervising remote customer support agents, focusing on quality, performance, and coaching within a remote-first organization.

Responsibilities

  • Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%
  • Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations
  • Occasionally handling angry customer escalations
  • Ensure schedule adherence by agents and desired productivity levels
  • Maintaining coaching logs and providing regular written feedback to agents
  • Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Amazon Connect
  • Listen to team members’ feedback and resolve any challenges or conflicts
  • Initiate consequence management steps in the case of low-performing team members
  • Delegate tasks to high potential team members to build a culture of learning and development in the team
  • Suggest and lead team building activities for team motivation

Qualifications

  • 2+ years of coaching experience – Demonstrated success coaching individuals through structured feedback, development planning, and performance improvement.
  • 2+ years of people management experience – Experience leading customer support teams, driving performance, engagement, and accountability.
  • 2+ years of customer support experience – Strong foundation in delivering exceptional customer service and resolving complex customer issues.

Skills

Required:Coaching and feedbackPeople managementCustomer support
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Clipboard

Connects workplaces with professionals nearby.

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

marketplaceconsumer-health-serviceshealth-techhealthcare
Company profileWebsite

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