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Sr. Technical Account Manager

Zapier· Customer Operations
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Remote$66.5k - $99.7k + bonusFull-timePosted 1mo ago

About the role

Senior Technical Account Manager to support Enterprise customers on the post-sale team, serving as a senior technical partner to builders, technical leaders, and executives to design reliable automations and drive adoption, retention, and growth.

Responsibilities

  • Design, build, and improve customer automations
  • Lead proactive technical partnerships
  • Drive customer and team outcomes through internal partnership
  • Represent the customer inside Zapier
  • Help customers make sound AI decisions

Qualifications

  • Significant experience (7+ years) in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role
  • Track record of measurably improving customer outcomes across an Enterprise portfolio (e.g., reduce churn risk, strengthen renewals, expand adoption, upsell/cross-sell through technical enablement)
  • Demonstrated experience building integrations, automations, or API-based solutions, not only recommending them
  • Hands-on familiarity with Zapier or comparable automation and integration platforms
  • Experience owning complex technical relationships with Enterprise customers and communicating effectively with both builders and executives
  • Strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic
  • Ability to diagnose ambiguous, multi-system problems and design for production reliability, monitoring, recovery, and maintainability
  • Strong customer judgment, balancing immediate needs with technical feasibility, risk, scale, and long-term value
  • Ability to operate autonomously in an ambiguous environment
  • Hands-on experience with AI tools and practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance

Skills

Required:Technical account managementIntegrations and automationsAPIs, webhooks, authenticationCommunication with executives and builders
Nice to have:AI tools and AI-assisted workflows

Benefits

  • Total Rewards information available at Zapier total rewards page (reference provided)
  • Competitive compensation and transparent pay practices
  • Equitable and simple pay structures
  • Remote-friendly with global opportunities
Last updated Sep 9, 2026. Interested? Apply on the company site.
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