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Manager, Enterprise Outcome Architects (Customer Success)

Notion· Outcomes Architect
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Hybrid (San Francisco, California), Hybrid (New York, New York)$225k - $275kFull-timePosted 1mo ago

About the role

Enterprise Outcomes Architect Manager leading a new Notion function that combines RM, CSM and SE capabilities to drive adoption, retention, and expansion revenue in the Enterprise segment.

Responsibilities

  • Increase Team Performance on Adoption, Retention, and Customer Value: up-level the team to boost product adoption, retention, customer value, and satisfaction through retention strategies and churn prevention in the Enterprise segment (team owns a subset of renewals).
  • Team Leadership and Development: recruit, train, and mentor a high-performing Outcomes Architect team that embodies core values and goals.
  • Data-Driven Insights and Operational Excellence: build/refine a KPI/OKR system for data-driven decisions to identify risks, trends, and opportunities.
  • Cross-Functional Collaboration and Partnerships: partner with solutions consulting and forward deployed engineers for onboarding and continuous improvement of the customer journey; channel feedback to product development.
  • AI Workflow Adoption: drive new workflows and build with customers to implement them.
  • Customer Leadership: serve as the key extension for high-stakes customer engagements (internal and external) such as business reviews.

Qualifications

  • 5+ years of people management experience for a CS, sales, SE or account management team
  • Experience with large and strategic customers (Fortune 500)
  • Experience working with technical stakeholders
  • Experience driving AI adoption
  • Ability to convey complex information to executives clearly and concisely and resolve tradeoffs
  • Effective communicator across levels and audiences
  • Strong leadership with empowerment, collaboration, and ability to inspire a team of direct reports
  • High ownership mentality
  • Comfort with ambiguity and pace of iteration in an early-stage startup
  • Growth mindset and thrives in building a nascent team

Skills

Required:People managementExperience with large and strategic customersStakeholder managementAI adoption

Benefits

  • Not explicitly listed in the description
Last updated Oct 7, 2026. Interested? Apply on the company site.
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