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Head of Customer Growth

RevenueCat· Growth
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Remote$259kFull-timePosted 1mo ago

About the role

Lead the multi-lane Customer Growth function to build an operating system that helps RevenueCat customers become better app businesses. Own segmentation, coverage, advisory, enablement, and product adoption initiatives across CSM, Growth Advisory, Growth Advocacy, and Customer Enablement to create scalable, reusable customer impact.

Responsibilities

  • Own Customer Growth strategy across the full customer base. Define how RevenueCat helps customers grow after they begin using the product, including named accounts, high-potential customers, specialist-assisted customers, scaled customers, and the long tail.
  • Build segmentation and coverage. Use current value, future potential, adoption, intent, growth moments, risk, and strategic importance to decide who receives named CSM coverage, time-bound help, specialist advisory, scaled education, product-led guidance, or monitoring.
  • Lead through the CSM Team Lead. Set the bar for customer context, account strategy, stakeholder management, growth diagnosis, adoption planning, commercial awareness, and follow-through. Develop the Team Lead and create a strong leadership bench rather than becoming the permanent CSM manager.
  • Identify high-potential customers early. Work with Data, Product, Sales, Marketing, and Support to find customers with meaningful future potential before revenue alone makes them obvious.
  • Govern Growth Advisory. Define intake, qualification, expected impact, output quality, follow-through, and reuse. Specialists should be deployed against specific high-value problems rather than become general-purpose consulting capacity.
  • Make Growth Advocacy a customer-education channel. Ensure Growth Advocates turn real customer learning into authoritative one-to-many education for existing customers and the broader app ecosystem.
  • Build Customer Enablement and Scaled Growth. Create the roadmap for lifecycle programs, templates, office hours, documentation, automation, product nudges, and next-best-action guidance.
  • Drive meaningful product adoption. Partner with Product and Product Marketing so customers adopt RevenueCat capabilities in ways that help them win, rather than merely increasing feature activity.
  • Create clear cross-functional decision rights. Define how Customer Growth works with Sales, TAM, Support, Product, Marketing, and Data without turning CSMs into AEs, TAMs into a catch-all, or collaboration into meeting theater.
  • Build the customer-insight loop. Repeated customer questions should become product improvements, enablement, playbooks, benchmarks, documentation, lifecycle programs, and market education.
  • Own the function. Set metrics, operating cadences, headcount plans, budget, organization design, executive communication, and the talent bar across Customer Growth.

Qualifications

  • Approximately 10 or more years in Customer Success, Customer Growth, strategic accounts, Growth Advisory, product growth, lifecycle, monetization, or an adjacent customer-facing function.
  • Five or more years leading customer-facing teams, including managers, senior team leads, or specialist groups.
  • Evidence of owning an entire function or multi-lane operating model, not only managing an individual CSM team.
  • Experience building or materially rebuilding segmentation, coverage, strategic-account, adoption, health, advisory, or scaled-customer systems.
  • Strong commercial judgment around NDR, renewal risk, expansion influence, customer value, and executive alignment.
  • Credibility with mobile apps, app monetization, in-app purchases, paywalls, checkout, pricing and offers, lifecycle, retention, experimentation, analytics, or a closely adjacent domain.
  • Enough product and technical fluency to lead around a developer-facing platform while preserving clear ownership for TAM, Support, and Engineering.
  • Experience managing both generalists and specialists.
  • Evidence of turning repeated one-to-one work into scalable systems.
  • Strong written communication, directness, and remote-first operating habits.
  • Evidence of hiring, coaching, performance management, and raising the leadership and talent bar.

Skills

Required:Customer Growth strategySegmentation and coverageCross-functional leadership

Benefits

  • Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
  • 10-year window to exercise vested equity options
  • A fully remote environment designed around autonomy and flexibility
  • 4-5 weeks of flexible time off annually
  • Paid desk at a co-working space
  • Workspace budget and continuous learning stipend
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About RevenueCat

A simple API for managing in-app subscriptions

RevenueCat is a mobile SDK and API for managing in-app subscriptions We take the sting out of supporting the complicated subscription systems of the App Store and Google Play Store, and help you focus on running your business.

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