Founding Ops & Strategy // New York
Hybrid (New York, NY)$0Full-timePosted 1mo ago
About the role
Role focused on defining and scaling the claims operations framework, metrics, and product agenda for ClaimSorted's insurance-claims platform. Office-based in New York with junior, mid, and senior levels available.
Responsibilities
- Define how claims are handled across every line of business, and make that framework hold as we add more.
- Set the operational metrics the claims team is run on, and make them trustworthy enough to act on.
- Turn frontline observations into a clear product agenda, and drive it with the product team.
- Own rollout and adoption of new product features, so they change how the team actually works.
- Own the operational relationship with clients through onboarding and beyond.
Qualifications
- A background in consulting, banking, product or operations at a high-growth startup, product at a major tech company or AI lab, or founding your own company.
- You turn chaos into process, and the process survives contact with a growing team.
- You make good product calls — you can separate the core problem from the symptom and say what should be built.
- You drive adoption. A process nobody follows is one you haven't finished.
- You work with data fluently, and use AI to get further with it than a spreadsheet would.
- Strong written and spoken communication — with claims, with product, and with clients.
Skills
Required:Operations framework designMetrics and analyticsProduct collaborationChange managementClient onboarding
Benefits
- Quarterly performance bonus: up to 15% of quarterly salary
- Equity participation: stock options as an early-stage team member
- Medical insurance
- 401(k) with 4% company match
- 20 days paid time off
- Company offsites
- Accelerated promotion track in a high-growth environment
Last updated Sep 16, 2026. Interested? Apply on the company site.
About ClaimSorted
Making it easy for insurance companies to process claims
ClaimSorted helps insurance companies remove the hassle of managing claims by enabling them to outsource their claim operations to us. This service is known as a Third Party Administrator (TPA). Unlike traditional TPAs, we blend AI and best-in-class experts to deliver a 5-star customer experience, minimise mistakes and speed up claim assessment.
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