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Agent Product Manager

Kastle· Product
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Hybrid (San Francisco, CA)$150k - $220kFull-timePosted 1mo ago

About the role

AI employee for consumer lending role focused on deployments, customer adoption, and cross-functional collaboration to define AI-driven product outcomes for financial institutions.

Responsibilities

  • Own deployments end-to-end: scope requirements, customize agents, define success metrics, manage the roadmap, and drive customers from signed contract through full production adoption
  • Serve as a strategic thought partner to C-suite and senior executives at major financial institutions and banks — shaping AI roadmaps, leading steering forums, and driving the decisions that determine how AI gets deployed across their operations
  • Translate customer requirements into production-grade AI systems — working directly with engineering to build, test, and iterate on agents handling millions of customer interactions
  • Monitor account health through usage telemetry, surface risk early, and execute retention and expansion plays before problems escalate
  • Build durable executive relationships and lead high-stakes conversations around compliance risk, operational redesign, systems integration, and borrower experience transformation
  • Partner with engineering to submit crisp, data-backed product feedback that translates customer friction into roadmap improvements
  • Help define the playbooks, hiring bar, and operating standards that will scale the Agent Success function as Kastle grows

Qualifications

  • 5+ years of experience
  • Experience leading complex, high-stakes engagements with enterprise customers
  • Backgrounds: Engagement Managers/Senior Consultants from MBB, former founders/startup operators, or technical product managers with enterprise deployment experience

Skills

Required:Product ownership / end-to-end deploymentExecutive stakeholder managementCross-functional collaboration with Engineering

Benefits

  • Robust medical, vision, & dental coverage
  • 401(K) plan offering
  • Paid Company Meals
  • Company offsites to get to know the team
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Kastle

AI agents for mortgage servicing

Kastle is an AI voice agent for mortgage servicing. We help servicers collect payments, verify new borrowers, and qualify new loan inquiries over the phone. Rishi and Nitish met at UIUC where they graduated with degrees in systems engineering and computer science. Rishi was the founding Product Manager for Redfin’s Mortgage Marketplace at 22 and grew the business from $3M to $6M in revenue in 9 months. Nitish patented Verkada’s motion search system and was the youngest tech lead at the company at 23. While building Redfin's Mortgage Marketplace Rishi realized traditional lenders didn't have the infrastructure to service online inquiries and were losing customers. Nitish and Rishi are building Kastle to help traditional financial services companies better interface with their customers.

Company profileWebsite

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