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Enterprise Account Manager

Kastle
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Hybrid (San Francisco, CA)Full-timePosted 4d ago

About the role

Enterprise Account Manager for Kastle, the AI employee company for consumer lending. Role focuses on managing and expanding Kastle’s relationships with the largest lenders and servicers in the mortgage industry from San Francisco, CA.

Responsibilities

  • - Own a book of Kastle’s largest accounts after go-live, with full responsibility for renewal and expansion
  • - Build and maintain relationships with multiple senior stakeholders in every account, including the economic buyer
  • - Run quarterly business reviews that show execs the impact Kastle is driving and where we go next
  • - Be onsite with customers regularly. Know their business, their org chart, and their priorities this quarter.
  • - Identify and close expansion opportunities across new agents, lines of business, and channels
  • - Demo and pitch new Kastle agents and product releases to the right people at the right time
  • - Spot issues before customers feel them. Know when something is stuck and get it unstuck with our deployment and engineering teams
  • - Plan every renewal early, with no surprises
  • - Bring customer insight back to the founders to shape product direction

Qualifications

  • - 5+ years in account management, customer success, or enterprise sales at a company selling into the operations of banks, lenders, or servicers
  • - Proven track record of carrying and hitting an expansion or NRR quota
  • - Deep understanding of how banks and lenders operate lending, including default, loss mitigation, escrow, and the contact center
  • - History of building trusted relationships with EVP- and C-level executives
  • - Strong solution selling skills. You grow accounts by understanding the customer’s business, not by pushing product.
  • - Comfortable demoing technical products live and explaining AI to both technical and non-technical audiences
  • - Hands-on experience with AI tools in your own work
  • - Mentally agile. You think on your feet in a room of senior execs.
  • - Service mindset. You’re reliable, you follow up, and everything you do is in service of the customer

Skills

Required:Account managementRelationship building with executivesSolution sellingDemoing technical products / AI explanationsIndustry knowledge of banking/lending operations

Benefits

  • Competitive base salary with uncapped commission potential
  • Equity options to share in the company’s success
  • Great team: work side by side with a world-class team product and GTM teams that will reshape the trajectory of your career
  • Comprehensive health, dental, and vision insurance
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Kastle

AI agents for mortgage servicing

Kastle is an AI voice agent for mortgage servicing. We help servicers collect payments, verify new borrowers, and qualify new loan inquiries over the phone. Rishi and Nitish met at UIUC where they graduated with degrees in systems engineering and computer science. Rishi was the founding Product Manager for Redfin’s Mortgage Marketplace at 22 and grew the business from $3M to $6M in revenue in 9 months. Nitish patented Verkada’s motion search system and was the youngest tech lead at the company at 23. While building Redfin's Mortgage Marketplace Rishi realized traditional lenders didn't have the infrastructure to service online inquiries and were losing customers. Nitish and Rishi are building Kastle to help traditional financial services companies better interface with their customers.

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