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Solution Expert

360Learning· Customer Success – Solutions Engineering
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Hybrid (Canada)Full-timePosted 1mo ago

About the role

Our Solution Expert team supports strategic RUN-phase customers as trusted advisors on complex use cases, translating requirements into scalable solutions within the 360Learning platform and managing a portfolio of enterprise clients to drive product adoption and value.

Responsibilities

  • Become a Trello expert through onboarding
  • Understand our product offering through training
  • Master our platform and support clients on basic requests via ticketing
  • Own a portfolio of 10 enterprise clients and up to 30 active projects simultaneously
  • Answer questions from clients and support the Customer Success partner on functional and technical questions
  • Successfully implement integrations (SSO, third-party tools) and provide technical expertise on platform integrations
  • Pitch the value of the 360Learning platform
  • Develop repeatable, scalable processes to improve project quality and delivery
  • Support Strategic customers throughout their contract from an expert standpoint
  • Deliver Professional Services to our existing customer base
  • Contribute to knowledge base with best practices and lessons learned
  • Work with partner ecosystem to strengthen services offered to clients
  • Deliver platform audits to clients
  • Deliver professional services outlined in the Professional Service catalogue

Qualifications

  • 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
  • Previous deployment experience of SaaS products, ideally HR related
  • Project management skills
  • Good understanding and experience working with APIs, SSO configuration & troubleshooting
  • Solution-oriented, client-first mindset
  • Ability to adapt communications for highly technical and non-technical stakeholders
  • Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations

Skills

Required:Consulting/Client-facing experienceSaaS deployment experienceProject managementAPIs and SSOCommunication with technical and non-technical stakeholders

Benefits

  • Compensation: base salary, variable incentive pay, and company equity
  • Comprehensive health insurance starting day one
  • RRSP contribution matching
  • Generous parental leave
  • Professional development opportunities through our platform
  • Unlimited PTO
  • 5 days sick leave
  • Holiday time in accordance with Ontario Holiday Calendar
  • Remote-first organization with flexible work hours
  • 6 active ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity)
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About 360Learning

The learning platform that combines the power of AI with the magic of collaborative learning

Discover the AI-powered LMS for collaborative learning at scale. Create, share, and measure impactful learning with a modern platform that drives performance.

LMSLXPAI for L&DAcademiesSkillsCollaborative learningEmployee onboardingCompliance training
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