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Manager, PMO - Process Operations

Arc'teryx· Merchandising – Process Operations
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Hybrid (North Vancouver, BC)CA$108k - CA$142kFull-timePosted 1mo ago

About the role

Manager, Process Operations - PMO responsible for advancing project governance, portfolio visibility, and delivery excellence across Arc'teryx's end-to-end I2C ecosystem; partners with cross-functional teams to standardize PM practices, improve visibility of priorities, risks, dependencies, and milestones, and build scalable PMO capabilities in a hybrid North Vancouver, Canada-based role.

Responsibilities

  • Leading complex cross-functional projects across the I2C/GTM ecosystem, ensuring milestones, deliverables, dependencies, and risks are proactively managed and communicated.
  • Supporting the implementation and continuous improvement of PMO governance frameworks, project management standards, intake processes, and delivery methodologies.
  • Partnering with the Senior Director to prepare governance forums, project reviews, portfolio updates, decision materials, and executive communications.
  • Driving project execution discipline through consistent status reporting, risk management, issue resolution, and stakeholder engagement.
  • Facilitating project meetings, steering committees, and working sessions while ensuring clear ownership, decisions, and follow-through.
  • Developing, maintaining, and continuously improving project management templates, playbooks, RACI models, project plans, risk registers, and documentation standards.
  • Supporting the creation of repeatable project delivery frameworks that enable teams to execute consistently across functions and initiative types.
  • Documenting existing and future-state business processes, identifying opportunities to improve clarity, efficiency, and cross-functional alignment.
  • Maintaining project repositories, documentation structures, and knowledge management tools to improve accessibility and organizational adoption.
  • Building and maintaining project dashboards, KPI scorecards, and reporting mechanisms that improve visibility into portfolio health and execution performance.
  • Monitoring project milestones, resource requirements, risks, issues, and dependencies across multiple concurrent initiatives.
  • Producing clear and concise reporting for leadership audiences, highlighting progress, emerging risks, key decisions, and business impacts.
  • Supporting the development of performance management frameworks that connect project execution to measurable business outcomes.
  • Building strong relationships with stakeholders across Product Creation, Merchandising, Supply Chain, Technology, Product Data, and Regional Go-To-Market.
  • Supporting change management efforts by driving alignment, communication, stakeholder engagement, and adoption of new processes and ways of working.
  • Identifying opportunities to simplify processes, eliminate inefficiencies, and improve organizational effectiveness.
  • Acting as a trusted partner to functional leaders by helping teams navigate ambiguity, manage priorities, and execute against key commitments.
  • Identifying opportunities to standardize workflows, project methodologies, governance processes, and operational practices across the I2C ecosystem.
  • Supporting the development of PMO best practices and helping embed a culture of accountability, transparency, and continuous improvement.
  • Contributing to the evolution of the PMO function by recommending improvements to tools, reporting, governance, and project delivery approaches.
  • Partnering with cross-functional teams to ensure processes, tools, and operating models scale alongside organizational growth.

Qualifications

  • 5+ years of experience in project management, PMO, business operations, management consulting, process improvement, or related disciplines.
  • Experience leading complex cross-functional projects in collaborative, execution-focused environments.
  • Strong foundation in project management principles, governance practices, and business process improvement methodologies.
  • Analytical capabilities with ability to translate data into insights, reporting, and recommendations.
  • Experience building metrics, dashboards, KPIs, or reporting frameworks that improve operational visibility and decision making.
  • Highly organized with ability to manage multiple priorities, stakeholders, and timelines.
  • Exceptional written, verbal, and visual communication skills; ability to tailor messaging across audiences.
  • Experience documenting business processes, facilitating workshops, and translating ambiguity into structured plans.
  • Ability to navigate complex organizations and build productive cross-functional relationships.
  • Curiosity and continuous improvement mindset; ownership and accountability; ability to work independently and collaboratively.
  • Experience in Product Creation, Merchandising, Supply Chain, Retail, Operations, Technology, or other Innovation-to-Consumer functions is an asset.

Skills

Required:Project managementGovernance & frameworksData-driven reportingStakeholder managementWorkshop facilitation

Benefits

  • Health & wellbeing - Extended health, dental, vision, mental health support, fertility benefits, 24/7 EAP
  • Financial wellbeing - RRSP matching, eligibility for Annual Incentive Plan, access to ESPP
  • Time & Flexibility - Paid time off, wellness time, No Wasted Day program
  • Family support - Parental leave top-up and nesting period for new parents
  • Growth & community - Professional development, Arc'teryx Academies, Employee Belonging Councils, gear discounts and Pro Deals
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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