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NOC Engineer

Megaport· Operations – Network Operations Engineering
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GurugramFull-time - PermanentPosted 1mo ago

About the role

NOC Engineer role based in Gurugram focusing on diagnosing and resolving complex network incidents, providing escalated support, and collaborating with global teams to maintain Megaport’s production network and service quality.

Responsibilities

  • Diagnose and resolve complex network and customer issues across all company products and services, using monitoring tools.
  • Perform remote troubleshooting sessions to resolve network issues.
  • Plan, process, manage and implement network changes prescribed by Megaport Engineering and third-party suppliers.
  • Provide advanced technical solutions and ensure timely resolution of escalated tickets and alerts.
  • Identify recurring issues and contribute to root cause analysis and long-term preventive solutions.
  • Escalate cases to the Level 3 engineering team when necessary, ensuring smooth handover and communication.
  • Provide escalation support for Technical Support Engineers and other internal business units.
  • Collaborate with Technical Support Engineers and key business units to ensure high-level customer service, including provision of accurate and detailed information.
  • Proactively communicate incidents to internal and external stakeholders, including direct contact with customers/end users.
  • Collaborate closely with global teams to ensure seamless support across regions and organisation-wide integration.
  • Collaborate with vendors, suppliers, and internal teams to resolve complex network issues.
  • Contribute to projects alongside technical responsibilities, ensuring smooth collaboration and project execution.
  • Ensure team coverage during staffing shortages and rotate through scheduled shifts to maintain continuous global support.
  • Contribute to internal knowledge management by maintaining and improving documentation.
  • Support continuous learning and team development by sharing insights, training materials, and troubleshooting techniques.

Qualifications

  • Bachelor’s Degree in IT, Networking, or a related field.
  • 5+ years of experience in network support or infrastructure (ISP, cloud or data centre environments)
  • CCNA or JNCIA certification (or equivalent) required.
  • Strong proficiency with networking protocols such as MPLS, OSPF, BGP, and other advanced routing protocols.
  • Deep understanding of network infrastructure, including IP configurations, VLANs, MAC address management, switching, routing, and optical networking.
  • Hands-on experience with network equipment (e.g., Cisco, Juniper, Nokia, OpenGear and similar platforms).
  • Proficiency with relevant software tools and systems used in technical support and network operations.

Skills

Required:Network troubleshootingRemote troubleshootingNetwork changesTicket escalation and managementCustomer communicationDocumentation & knowledge sharing

Benefits

  • Family health insurance according to policy
  • A motivated team combining industry experts and emerging talent.
  • Recognition programs – including Legend and Kudos Awards.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
Company profileWebsite

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