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Resolution Response Specialist

Maven Clinic· Benefits Support Delivery
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RemoteFull-timePosted 1mo ago

About the role

Remote role within Maven Clinic's Benefits Support Delivery team.

Responsibilities

  • Respond to inquiries and resolve issues related to benefits and coverage for Maven Clinic clients
  • Coordinate with internal teams to ensure accurate benefit information and timely resolutions
  • Document interactions and maintain clear communications with stakeholders
  • Escalate complex cases when necessary and track outcomes to improve service quality

Qualifications

  • Experience in customer support or similar role (benefits, healthcare, or insurance preferred)
  • Excellent communication and problem-solving skills
  • Ability to work independently in a remote environment
  • Strong organisational and documentation abilities

Skills

Required:Customer supportCommunicationProblem solvingDocumentation

Benefits

  • Competitive compensation
  • Remote work flexibility
  • Health, dental, and vision benefits (typical for Maven Clinic roles)
  • Paid time off and holiday policies
  • Professional development opportunities
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Maven Clinic

The next generation of care for women and families

Maven helps companies retain talent, improve health outcomes, and reduce maternity and fertility costs. We support every path to parenthood: Pregnancy, Fertility, Egg Freezing, Adoption, Surrogacy, Infant Care, Breastmilk Shipping, and Manager Training.

Women's healthFamily healthVirtual careFertilityPregnancyInfertilityParentingMenopause
Company profileWebsite

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