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Senior Accounts Management Manager

Affirm· Client Success
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Remote$231.3k - $306.3kFull-timePosted 1mo ago

About the role

Senior role overseeing a portfolio of strategic merchant accounts, driving revenue growth, complex negotiations, cross-functional collaboration, and delivering strategic account plans with strong executive presence.

Responsibilities

  • Act as SEM and team lead across omni-retail for best practices on managing complex accounts, driving outcomes and building relationships
  • Oversee a large portfolio of key strategic accounts and develop and drive strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and GMV
  • Lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines
  • Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities
  • Orchestrate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives and drive business results
  • Manage customer health to ensure overall customer satisfaction and business results
  • Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants

Qualifications

  • Bachelor’s degree with 7-10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact
  • Experience negotiating and closing large, complex commercial contracts for F100 companies
  • Strong written and verbal communication skills, including ability to give compelling presentations
  • Experience in leading cross-functional projects with a high attention to detail
  • Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence
  • Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders
  • Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred
  • Comfortable using Salesforce and standard BI tools
  • Willingness to travel 10% - 20% of the time

Skills

Required:Account managementContract negotiationCross-functional collaboration

Benefits

  • Health coverage at no cost for employees and dependents
  • Monthly stipends for tech setup and health/wellness options
  • Flexible time off and generous holiday calendars
  • Employee stock purchase plan (ESPP) to buy Affirm stock at a discount
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Affirm

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