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Founding Customer Strategy Lead, Austin

Listen Labs· Revenue
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Austin, TXFull-timePosted 1mo ago

About the role

First Engagement Manager in Austin to help companies maximize adoption and success with Listen Labs’ AI-powered research platform.

Responsibilities

  • Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
  • Serve as the primary day-to-day contact for key accounts.
  • Partner with sales to identify expansion and renewal opportunities.
  • Provide proactive guidance and support to maximize customer value.
  • Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
  • Develop and refine customer success playbooks as we scale.

Qualifications

  • 4-8 years of professional experience.
  • Experience in a customer-facing position is a plus.
  • Strong relationship-building, communication, and organizational skills.
  • Self-starter comfortable with ambiguity and fast-paced environments.
  • Experience with research, insights, or AI products is a plus.
  • Ability to work in office 5 days/week.

Skills

Required:Customer SuccessRelationship BuildingCross-Functional Collaboration

Benefits

  • Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance available.
  • Competitive compensation with meaningful equity ownership.
  • Annual Learning Stipend: Books, courses, conferences, coaching, language lessons.
  • Annual Wellness Stipend for health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
  • Monthly Stipend for AI tools: budget for software and GPU credits.
  • Fed, daily: private chef in SF office; NYC and London get daily meal credit.
  • Flexible time off: take-what-you-need vacation policy.
  • Company offsites and events (e.g., Hawaii, annual holiday party).
  • Room to grow: own end-to-end processes and grow with the company.
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Listen Labs

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Listen Labs conducts customer interviews for you and summarizes responses into insightful and actionable reports.

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